Device as a Service

il y a 1 jour

Mulhouse, Grand Est, France H-Tech Supports Temps plein

We are seeking an experienced and driven
Device as a Service (DaaS) Lead / Manager
to own and deliver a full-scale DaaS implementation. This role will lead the end-to-end device lifecycle, manage OEM partnerships, and act as the primary client interface to ensure successful service delivery.

The ideal candidate brings a strong blend of
technical expertise, commercial acumen, and stakeholder management
, with hands-on experience in large-scale end-user device programs.

Key Responsibilities:

DaaS Program Leadership

  • Lead the end-to-end DaaS program including scoping, planning, implementation, and transition to BAU operations
  • Own the complete device lifecycle: procurement, deployment, management, refresh, and retirement

Procurement & Vendor Management

  • Manage DaaS procurement with OEMs such as
    Dell, HP, Lenovo
    , and other strategic partners
  • Lead commercial negotiations, contract finalization, and vendor performance management
  • Develop and maintain standardized device catalogues aligned with organizational standards

Client & Stakeholder Engagement

  • Serve as the
    single point of contact
    for clients throughout the DaaS lifecycle
  • Present project plans, progress updates, risks, and mitigation strategies to stakeholders
  • Ensure delivery against agreed
    SLAs, KPIs, and service commitments
  • Prepare and present
    Weekly, Monthly, and Quarterly service review dashboards

Technical Oversight

  • Collaborate with internal IT teams on imaging, provisioning, and UEM/MDM integrations
  • (Intune, Tanium, JAMF, etc.)
  • Enable
    zero-touch deployments
    and seamless end-user onboarding
  • Work closely with cybersecurity teams to ensure endpoint security and compliance

Budget & Cost Optimization

  • Own project budgets, hardware forecasting, and financial reporting
  • Identify and drive cost optimization opportunities across procurement and asset lifecycle

Required Skills & Experience:

  • Proven experience leading
    large-scale DaaS or End User Computing programs
  • Strong knowledge of
    IT hardware lifecycle management
  • Hands-on experience with
    OEM procurement and vendor negotiations
  • Experience with
    UEM/MDM platforms
    (Intune, JAMF, Tanium, etc.)
  • Excellent
    client-facing, communication, and presentation skills
  • Strong financial and commercial understanding of DaaS models

Nice to Have:

  • ITIL, PMP, or similar certifications
  • Experience working in global or multi-site environments
  • Background in managed services or enterprise IT transformations

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