housing & residential life manager

DEPARTMENT: Student Life Department

LOCATION : Paris, France

JOB TYPE : CDI - Full-Time | Staff Position

CLASSIFICATION: Cadre

SUPERVISOR: Dean of Student Life & Community Standards

POSITION OVERVIEW

The Housing and Residential Life Manager provides leadership and develops a vision for community engagement, programming, and promoting student accountability for housing procedures and policies across multiple residences for undergraduate students, and the Housing Database for returning or graduate students. The manager supervises a team of professional staff and Resident Assistants to promote a welcoming, safe, and supportive student residential experience while ensuring they are connected with campus resources. The Manager establishes rapport with partners within AUP including the Director of Campus & Housing Operations, and external housing providers/ tenants to ensure current and prospective students housing options and needs are being addressed and in alignment with institutional strategic goals.

DUTIES

• Coordinates preparation work for the housing offering website each semester

• Suggests calendar of payment deadlines and amounts to Vice President of Student Life and Director of Campus & Housing Operations

• Ensures new student enrollment in one of the required housing options before new student orientation, facilitating communication between Admissions Office, Housing & Residential staff, and third-party housing providers

• Oversees all housing assignments and communication for and with all incoming students housed by AUP, coordinates with Student Accounting Services about payments

• Monitors and confirms new undergraduate exemption requests to the first-year residency requirement

• Coordinates with the Academic Resource Center to find suitable housing options for students with approved disability accommodations

• Oversees the management of the Housing Database and the regular updating of listings; provides support services for returning and graduate students' search and rental processes through the database; facilitates communication about tenant issues between students and the landlord

• Collaborates with the Dean of Student Life & Community Standards in the implementation, maintenance, and evolution of the digital tools deemed necessary for the Housing & Residential Life staff

• Supervises the Housing Landing Day(s), check-in at the beginning of each orientation session. Coordinates with housing providers, Resident Assistants, Student Advisors, and university partners to ensure a smooth landing of incoming students

• Provides leadership, guidance, and support of 3 full-time Housing & Residential Staff members and the Resident Assistants in the areas of community engagement, conflict mediation, crisis response, policy enforcement, administrative processes and student support

• Participates in the recruitment, selection, and training of the Resident Assistants

• Provides assistance in resolving escalated roommate conflicts, organizing a move within the AUP housing system in case of irreconcilable differences, and referring students to guidance counselling services when necessary
• Enforces the Housing Rules and Regulations Agreements and coordinates with Student Life leadership for specific follow-up when necessary

• Performs and oversees accounting and other administrative tasks (housing billing, housing insurance follow-up) through CAMS Enterprise management system and any applicable software

• Ensures communication to students regarding the CAF and housing insurance

• Informs students of their rights and helps to hold them accountable for their housing responsibilities. Relay any maintenance and logistics concerns to the Director of Campus & Housing Operations

• Coordinates with other University departments to ensure that the Housing & Residential Life Office business practices are in line with changing University-wide policies, including the Admissions Office, the Registrar, and Student Accounting Services

• Conducts regular (at least annually) student satisfaction surveys in an effort to collect data for Student Life and AUP annual assessments

Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.

QUALIFICATIONS

• Minimum 2-3 years' professional experience

• Bachelor's degree or equivalent; Master's degree preferred

• Bilingual French/English, written and spoken

• Previous experience in US style student housing

• Sensitivity to student needs and cultural differences

• Familiarity with the Paris and the French community

• Ability to establish priorities and work under pressure

• Computer literacy (including the use of databases)

APPLICATIONS:

To apply, please send your CV and cover letter to and title the email in the following convention: "First and Last name – HOUSING & RESIDENTIAL LIFE MANAGER". Any candidate who applies must have the legal right to work in France.