Service Operations Manager – France H/F

il y a 2 jours

Paris, Île-de-France French Selection (FS) Temps plein

FRENCH SELECTION (FS)

Service Operations Manager – France H/F

Location: Paris – Île-de-France

Hybrid work: Predominantly on-site (up to 20% remote)

Salary: Up to 85.000€ per annum + bonus + company car

Ref: 757FR

To apply using our preferred format, please visit French Selection website (see below), go to the vacancies page, search job reference: 757FR

Website:

A well-established international B2B technology group operating in regulated and service-critical environments, delivering hardware, software, and maintenance services to a diverse client base across France. The organisation is undergoing a phase of operational structuring and service transformation following recent integration activities.

Main duties:

Lead and transform nationwide customer service and field service operations in France, ensuring service excellence, SLA compliance, customer satisfaction, and operational efficiency across a multi-site organisation.

The role:

The Service Manager – France is a senior leadership position with full accountability for customer service and field service operations across France. The role is central to structuring, professionalising, and transforming the service organisation into a data-driven and performance-oriented function.

Responsibilities include:

  • Full ownership of customer service and field service operations across France

  • Leadership of multi-site teams including helpdesk (1st & 2nd line), field engineers, and external partners (approx. 40–50 employees)

  • Transformation and structuring of service operations, governance, and execution

  • Ownership of SLA delivery, service KPIs, customer satisfaction, and service profitability

  • Hands-on leadership within a low-hierarchy environment, combining strategic oversight with operational involvement when required

  • Harmonisation of processes, reporting, KPIs, and ways of working across sites

  • Acting as the primary escalation point for customer disputes, critical incidents, and strategic accounts

  • Close collaboration with Sales, Product, R&D, and Logistics teams

  • Responsibility for service planning, inventory coordination, and cost control

The candidate:

- Senior Service Manager or Director-level profile with strong people leadership experience

- Proven background in technical service management (hardware, electromechanical systems, IT, automation, or similar)

- Experience managing multi-site service organisations in complex B2B environments

- Strong change management and transformation capability

  • Entrepreneurial, hands-on mindset with the ability to build structure and processes

  • Strong customer orientation with excellent problem-solving and escalation management skills

  • Excellent standard of fluency in French with strong professional English

  • Willingness to travel regularly within France

The salary:

Up to 85.000€ per annum, plus performance-related bonus (up to 15%) and company car, depending on experience.

French Selection (FS)
, cabinet de conseil en recrutement basé au Royaume-Uni, spécialisé dans le recrutement de professionnels bilingues et multilingues pour les entreprises internationales (industries et services).

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