Operations Manager

Paris | Full-time

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we're on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we've built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we're solving logistics challenges that others haven't dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way.

Description

As we scale, providing an exceptional merchant experience isn't just important - it's core to our strategy and long-term success.

To fuel this next stage of growth, we are building a dedicated Operations Management function focused entirely on empowering our merchant-facing Success organization: Account Management, Onboarding, Customer Success, and Support. This team will become the force multiplier that elevates how we operate, share knowledge, drive efficiency, and deliver value to every merchant we serve.

We are hiring a strategic, analytical, and highly autonomous Operations Manager to build this function from the ground up.

You will architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale.

This role reports directly to the Head of Merchants, with the potential to lead a team of 2.

If you are a former consultant, Chief of Staff, or operator who loves building structure from ambiguity, optimizing performance, and driving measurable outcomes at scale, this is a rare opportunity to shape a critical growth engine.

Your mission

Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution.

• 1. Strategy & architecture of merchant operations
• Build the global strategy for team enablement (vision, roadmap, priorities).
• Define how Customer Success, Account Managers, and Care work together efficiently as we scale, in close collaboration with other teams (sales, product, warehouses…).
• Own the long-term merchant operations blueprint: structure, tooling, capabilities, processes.
• 2. Operational excellence & productivity
• Architect workflows and operational standards that drive teams execute at a higher velocity.
• Design and implement tools, automation, dashboards, and reporting.
• Own the efficiency KPIs and drive the initiatives that move them.
• 3. Knowledge & content systems (internal & external)
• Own the end-to-end knowledge strategy: infrastructure, governance and processes.
• Decide what lives in the Help Center, in internal playbooks, in training, or in ops workflows.
• Build a system where teams can find what they need in seconds.
• Measure content performance and continuously optimize for deflection and adoption.
• 4. Product GTM for merchant teams
• Architect how we prepare AM & support for every product change.
• Create the internal GTM motion: playbooks, adoption strategies, communication plans, readiness sessions.
• Partner with Product & Marketing to ensure launches land effectively with existing customers.
• Own the full "from product launch → internal readiness → merchant adoption" pipeline.
• 5. Learning & capability development
• Design the learning strategy for the entire merchant organization: onboarding, upskilling, role-specific certification.
• Build a curriculum that mixes product expertise, operational excellence, soft skills, and customer experience.
• Implement continuous learning loops to ensure teams evolve as fast as the product does.
• Track training effectiveness and close capability gaps.

• Background
• 3+ years in Consulting, Operations, or Chief of Staff roles.
• Experience in SaaS, e-commerce, or product-led environments.
• Exposure to enablement, process design, or knowledge systems is a plus.
• Ideally: experience supporting Success, Support, or Professional Services teams.
• Skills
• High-level thinking + strong operational execution.
• Process design, systems thinking, and workflow optimization.
• Exceptional cross-functional influence and project management.
• Excellent communicator: clear in writing, compelling in training.
• Data-driven mindset: able to define KPIs and use insights to guide strategy.
• Mindset
• Builder: loves creating structure out of ambiguity.
• Strategic operator: sees the big picture and then executes.
• Change champion: comfortable challenging the status quo.
• Customer-obsessed: understands internal users and merchant needs deeply.
• Ownership-driven: biased toward action and outcomes.

•  Impact: Be at the center of strategic decisions, working directly with the founders to shape Bigblue's future.
•  Founders-led company with an innovative, caring culture.
•  Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
•  International environment: Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris' 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Ready to play a key role at the heart of Bigblue's growth story?

 Apply now and help us build the future of e-commerce logistics.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many "boxes" you tick on the job description,n if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY.