Knowledge Manager
il y a 4 heures
Qui sommes-nous ?
Experis, marque du Groupe Manpower, est un acteur mondial de la transformation digitale présent dans plus de 40 pays. En France, nos
3 800 collaborateurs
accompagnent plus de 300 clients dans leurs projets IT, en alliant expertise technique et savoir-être.
Dans le cadre de nos projets de réversibilité et de transfert d'activités, nous recherchons un
Knowledge Manager
expérimenté capable de centraliser, structurer et transmettre les connaissances critiques de l'organisation. Vous serez un acteur clé pour assurer la continuité des activités lors des transitions, sous-traitances ou externalisations.
Missions principales
- Cartographie et gestion des connaissances
: Identifier, documenter et structurer les savoirs critiques de l'entreprise liés aux processus, outils et compétences clés. - Support à la réversibilité
: Préparer et superviser la documentation et les procédures nécessaires au transfert d'activités ou au retour en interne (back-in). - Coordination des acteurs
: Collaborer avec les équipes internes et les partenaires externes pour garantir la qualité et la fiabilité des informations transmises. - Amélioration continue
: Définir et déployer les bonnes pratiques et méthodologies de gestion des connaissances dans un contexte de réversibilité. - Formation et accompagnement
: Assurer la montée en compétence des équipes sur les processus documentés et les outils de knowledge management.
Profil recherché
- Formation supérieure en gestion de l'information, knowledge management, ingénierie des processus ou équivalent.
- Expérience significative (3-5 ans minimum) en gestion des connaissances, idéalement dans un contexte de réversibilité ou de transition de services.
- Maîtrise des outils de gestion documentaire, bases de connaissances et plateformes collaboratives.
- Excellentes capacités rédactionnelles et relationnelles.
- Rigueur, organisation et sens du détail.
- Anglais courant souhaité (selon contexte international).
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