Salesforce Technical Lead

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future.
Making the connected world a safer place
is and has been our vision from the very beginning.

Our
identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures.
It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients' requirements are constantly evolving, so we evolve with them.
Thanks to our close relationships with industry regulators
, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is opened in our office locations: Berlin or Munich, Germany; Rennes, France; Iaşi, Romania; London, England.
The Salesforce Technical Lead provides technical expertise, leadership, and guidance for the
design
,
implementation
, and
maintenance
of our Salesforce platform. This role ensures scalable, high-quality solutions that meet business needs while maintaining best practices in security, governance, and system performance.

Key Responsibilities

Technical Leadership

• Oversee design, implementation, and maintenance of the Salesforce platform, ensuring alignment with the product roadmap,
• Collaborate with stakeholders, Product Owner, and Salesforce Admin to validate business requirements, considering security, scalability, and platform limits,
• Lead the technical delivery of Salesforce implementations, ensuring best practices and seamless deployment from Sandbox to Production,
• Play a key role in guiding the organization's transition from an unstructured ad-hoc delivery model to a structured Agile approach,
• Develop custom solutions, integrations, and Proofs of Concept (POCs) for internal users,
• Act as a technical advisor, ensuring clear communication and alignment between technical and business needs,
• Provide technical documentation for all implemented Salesforce solutions.

Platform Management and Development

• Develop and maintain custom Salesforce solutions (Apex, Lightning Web Components, integrations)
• Implement flows, automations, and validation rules, optimizing platform performance, scalability, and security
• Monitor Salesforce releases to manage risks, leverage new features, and maintain a future-proof platform
• Manage and enhance Sales Cloud, Service Cloud, and Experience Cloud, ensuring seamless user experience and efficient processes
• Guide platform administration by improving user management, flow optimization, and operational efficiency
• Ensure best practices in environment management, release management, code versioning, and deployment

Preferred Experience
Technical Skills

• 4+ years of Salesforce experience with expertise in Apex, Flows, integrations, platform limitations, and designing scalable Salesforce solutions
• Salesforce Platform Developer I & II certifications are highly desirable; other Salesforce certifications are a plus
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud, including integrations with HubSpot and LinkedIn Sales Navigator
• Experience with Agile methodologies and multiple project deliveries
• Strong understanding of environment and release management, deployment best practices, and integration with ERP, billing, BI, and other systems
• Familiarity with Platform Events and event-driven architecture is a plus
• Demonstrates curiosity and engagement with emerging technologies to future-proof the Salesforce platform

Soft Skills

• Reliable with a proven ability to deliver results
• Strong mentoring and a team player mindset
• Excellent communication
• Proactive with a continuous improvement mindset
• Strong organizational skills as well as a great attention to detail
• Professional English proficiency is mandatory.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.