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il y a 2 semaines

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FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting via signature tailoring, luxury leather, and quality cashmere.

Today, FRAME is a household name across both women's and men's design, with 16 standalone retail stores across North America, two London stores, a store in Shanghai and a dedicated eCommerce website. FRAME can also be found at the most desirable department stores and boutiques worldwide.

Role Overview
:

Reporting to the Retail Manager, the Store Manager will be directly responsible for the overall management and success of all store employees of their FRAME store location.

Responsibilities:

Sales Leadership

  • Achieve and exceed sales targets by developing and implementing effective sales strategies.
  • Inspire and coach your team to deliver outstanding performance and customer engagement.
  • Regularly analyze sales reports and KPIs to identify areas of opportunity.

Customer Experience

  • Ensure all clients receive an exceptional, personalized shopping experience.
  • Act as a brand ambassador by promoting FRAME's values and vision to clients.
  • Develop strong relationships with VIP clients to build customer loyalty and retention.

Team Management

  • Recruit, train, and manage a high-performing team of sales associates.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a collaborative and positive work environment, ensuring team alignment with FRAME's brand and goals.
  • Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.

Operational Excellence

  • Manage day-to-day operations, including stock management, inventory control, and visual merchandising.
  • Ensure compliance with operational standards and policies.
  • Monitor and address any operational challenges, ensuring a seamless customer journey.

Brand Representation

  • Maintain the store's presentation, ensuring it reflects FRAME's high standards of style and quality.
  • Collaborate with the Visual Merchandising team to execute seasonal updates and maintain brand identity.
  • Foster a strong relationship with our LA team by providing feedback on products and activities.

Skills & Qualifications:

  • Proven experience in retail management within a luxury or premium brand environment.
  • Fluent in French & English – a 3rd language will be welcomed
  • Ability to drive sales and grow business.
  • Experience motivating, leading and developing a team.
  • Ability to prioritize and multitask.
  • Passionate about customer service and selling.
  • Solution oriented with a strong business acumen and corporate exposure.