Business Operations Manager

 Discover our galaxy

Join the Future of Work Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 

As part of the Operations Division, you will join the Business Operations team. This role is central to our strategy, acting as a catalyst for efficiency and innovation within the department.

Your mission is to drive operational excellence across the Operations division by leading transformation projects and implementing efficiency improvements, especially through the use of AI and automation.

• Lead Transformation Projects: Manage a portfolio of operational and business transformation projects for the Operations division, ensuring successful completion and adoption.
• Drive Process Optimization & Automation: Act as the primary expert for leveraging AI and automation tools (specifically n8n) to measurably enhance operational efficiency.
• Analyze Business Performance: Develop KPIs and build dashboards to track Operations performance and inform critical business decisions.
• Provide Operational Support: Support the Operations division teams through targeted data analysis, process improvements, and tool troubleshooting.
• Shape Strategic Planning: actively contribute to the development of the Operations division's vision and long-term strategic priorities.

• Experience: You have a strong background in Project Management and Change Management, combined with sharp Business Acumen.
• Technical Skills: You possess Advanced Excel / SQL skills and have an intermediary level in Looker for data visualization.
• Automation Expert: You are proficient with AI tools and automation platforms like n8n.
• Communication: You are skilled in Stakeholders management and Communication Strategy, capable of driving adoption for new tools and processes.
• Languages: You speak English at a native level.

• First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations minutes).
• Interview with your future manager Camille Arnoult to delve into your experience and the specifics of the role minutes).
• Home assignment to complete, which will be evaluated to assess your analytical and strategic skills.
• Final interview with a C-level executive to discuss Malt's long-term vision.

Malt is the perfect space to thrive personally and professionally

- Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris

- Equity: Every Malter is entitled to stock options 

- Lunch vouchers (legal benefit): €9/day on your Swile card

- Transportation (legal benefit): 50% reimbursement (any type of transport)

- Healthcare insurance (legal benefit) 

- RTT: From 8 to 12 days off per year

- Sports: Company participation to a Gymlib (Wellpass) membership

- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave

- Free books: If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you—without any questions asked or approval processes to follow

- Remote work: Hybrid policy balancing on-site and home office

- Team building events organized every year

Ready? Get your ticket to Malt  

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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