Senior Technical Lead Manager

Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

Back Market is looking for a Tech Lead Manager to lead our IT Ops Engineering team of two engineers (plus one open role). This is a rare hybrid position where you'll guide talented engineers while building the automation and integration solutions that make our 700+ Back Makers more effective every day.

The goal: Elevate IT maturity across Back Market through technical excellence, genuine collaboration, and meaningful innovation. You'll lead high-impact automation projects that eliminate repetitive work, implement smart governance, and scale with our rapidly growing international organization.

YOUR MISSIONS Making your team better every day

• Build a collaborative engineering team that ships robust IT solutions our internal customers will genuinely love

• Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunities

• Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work

• Champion open communication and a thriving feedback culture — because great teams are built on trust and transparency

Technical Strategy & Hands-On Impact

• Collaborate across the Platform group to align your team with company objectives and ambitious IT maturity goals

• Build roadmaps that balance strategic long-term vision (think: governance frameworks, scalable architectures) with tactical quick wins that deliver immediate value

• Bring a deep understanding of our SaaS ecosystem and how smart IT engineering amplifies everything we do

• Design automation and integration solutions that are clean, maintainable, and built to last.

Operational Excellence & Continuous Improvement

• Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support

• Create a learning environment where experimentation is encouraged, and delivery proficiency keeps improving

• Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices

• Be the champion for engineering best practices within the IT function and beyond

YOU'RE AT THE RIGHT PLACE IF YOU HAVE:

• A passion for developing people and helping them reach their full potential

• The ability to balance team management with hands-on technical work in meaningful automation projects

• Openness to giving and receiving feedback in a safe, supportive environment

• Experience in IT engineering or platform teams, with knowledge of our tech stack: Okta, Workday, Workato (or similar iPaaS), Python, APIs, Jamf, GCP, Kubernetes, Docker

• Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions

• Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement

• Clear, effective communication in English (written and verbal); French is a plus

• Excitement about understanding internal operations and the massive impact IT engineering has on our global organization

• A problem-solving mindset that navigates ambiguity with data, curiosity, and a user-first approach (yes, internal stakeholders are users too)

• A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value

Nice to have:

• Experience with identity lifecycle automation and governance frameworks

• Background in SRE or DevOps practices applied to IT operations

• Experience scaling IT engineering teams in high-growth, international environments

Hiring process

• Phone call with Yann - Technical Talent acquisition partner (45 minutes)

• Technical interview with the IT ops Engineering team & GRC

• Management & leadership interview with your future manager & another EM

• Stakeholders' interview with our technical program management team & SecOps team

• BM Value interview

WHY SHOULD YOU JOIN US ?

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it's one of the reasons we're such a high-scoring certified B Corp company

No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn't mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

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