Apprentice, Technical Writer

About us @Symphony

We've spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: Messaging, Voice, Directory and Analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We're now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry's approach to identity verification, connection and intelligence.

The opportunity and our ambition are huge. That's why we need passionate, dedicated individuals like you to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role description: 

You will join the Strategic Planning and Operations team, a transversal team of five people, and more specifically our Technical Communication team. This is your opportunity to gain experience in technical writing across a range of subjects and products, including messaging apps (WhatsApp, WeChat, Line), end-to-end encrypted communication, and cloud-native trader voice systems. Through cross-team collaboration and business analysis, you will learn how to align documentation with business goals.

Become a documentation professional: Shape the User Experience

Are you a student passionate about clear communication and cutting-edge technology? Do you want to make a real impact on how users interact with software? Join our team as a Technical

Writer/Communication Intern and dive into exciting projects that will hone your skills and boost your portfolio

Key responsibilities:

• Competitive Analysis: Become a documentation detective Analyze our user resources and compare them with the competition to identify opportunities for improvement. Explore the latest documentation platforms and tools. Research and recommend cost-effective solutions to optimize our content creation and publishing workflows.
• Internal Knowledge Champion: Transform existing Confluence content into a user-friendly guide for an internal tool, collaborating directly with developers to ensure accuracy and completeness.
• Documentation Architect: Design clear architecture diagrams and create documentation for an evolving product, working closely with product managers to capture the latest features and functionalities.
• Visual Storyteller: Collaborate with graphic designers and product teams to craft visually appealing and informative documentation, including "what's new" and starter guides that captivate users.
• Video Content Innovator: Research and implement a cost-effective process for creating engaging educational videos using tools like PowerPoint, Google Meet, Canva, Figma, and even AI scriptwriting tools like Gemini. Produce a series of videos in collaboration with product teams.
• Usability Tester: Assist with usability testing of technical documentation to identify areas for improvement. Gather feedback from clients and conduct surveys.

Qualifications:

• Writing and editing skills (ability to write clear, concise, and structured content); experience in writing technical documentation is welcome.
• Ability to synthesize complex technical information.
• Communication and collaboration skills.
• Pursuing a master's degree (1st or 2nd year) in Technical Writing, Communications, Computer Science, Information Systems, or a related field.
• A strong interest in technology, technical communication, and process improvement.

Benefits:

• Gain practical experience in various facets of technical content creation.
• Receive mentorship and guidance from experienced technical writers.
• Develop skills in communication, creativity, and problem-solving.
• Access networking opportunities within the company and the tech industry.
• Develop a strong understanding of Symphony's products and services and its relevance in the marketplace.

Join us for an exciting internship where you'll be able to make a significant impact on how customers interact with our products. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.