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Product Operations Manager

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About Us:

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us:

is seeking a Product Operations Manager to define, optimize, and oversee end-to-end logistics and fulfilment processes. In this role, you will own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows while partnering with engineering and operations teams to deliver innovative solutions that support 's growing operations worldwide.

Key Responsibilities:
  • Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions.
  • Synthesize customer, merchant, and internal operational feedback into clear product insights, problem statements, and requirements that directly inform prioritization and planning across logistics and fulfilment products.
  • Define and own product success metrics and quality KPIs for logistics and fulfilment systems, leveraging data, AI, and automation to guide decision-making, identify improvement opportunities, and drive continuous product optimization.
  • Partner closely with product managers, engineering, design, QA, BI, and operations teams to translate logistics challenges into well-defined product initiatives, ensuring issues and enhancements are correctly prioritized and delivered end-to-end.
  • Own and manage product backlogs related to logistics and fulfilment capabilities, balancing feature development, platform improvements and defect resolution in alignment with strategic goals.
  • Support the launch of new logistics and fulfilment features, workflows, and experiments by driving dogfooding, beta programs, and controlled rollouts; consolidate learnings to inform iteration, scalability, and long-term product direction.
  • Identify, propose, and lead product-led initiatives to standardize, automate, and scale feedback loops, analytics, and tooling across logistics and fulfilment, improving product quality, operational efficiency, and customer experience at scale.
Requirements:
  • Bachelor's degree in Business, Computer Science, Supply Chain Management, Data Science, or a related field.
  • 5+ years of experience in product operations, product management, or platform operations within ecommerce or retail environments.
  • Proven track record of defining scalable processes, setting success metrics/KPIs, and driving execution of logistics or operational product features.
  • Strong analytical and data-driven mindset, with hands-on experience leveraging data, dashboards, and automation tools to track performance and optimize workflows.
  • Experience creating operational enablement materials, including user guides, training programs, rollout plans, and process documentation.
Preferred Qualifications:
  • Proven track record in eCommerce business in Europe.
  • Experience working across different regions and diverse cultures is advantageous.
  • Effective communication skills in Dutch, German, or French.
  • Effective communication skills in Chinese.

What We Offer:

  • A dynamic and challenging work environment in a leading global e-commerce company.
  • The opportunity to work with a diverse international team and to make a significant impact on 's global presence.
  • Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

【About 】

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. 's business has expanded across retail, technology, logistics, health, industrials, property development and international business. is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, 's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International