Data Center Engineer

il y a 2 semaines

Paris, Île-de-France SOFTNICE UK LIMITED Temps plein

Key Responsibilities:

  • Perform daily operational tasks within the data center, including hardware health checks, environmental monitoring, and physical inspections.
  • Install, rack, cable, and configure server, storage, and network equipment following industry standards and site policies.
  • Troubleshoot and resolve hardware-related incidents, including server failures, disk replacements, power issues, and network connectivity problems.
  • Execute break/fix activities as per vendor or remote team instructions, including component swaps, firmware updates, and diagnostics.
  • Work closely with remote support teams to provide hands-on assistance during P1/P2 incidents and maintenance windows.
  • Support network patching activities, including fiber and copper cabling, labeling, and patch panel updates.
  • Maintain accurate inventory of all assets, including asset tagging, documentation updates, and rack diagram maintenance.
  • Ensure compliance with data center security, access controls, and operational SOPs.
  • Handle server provisioning and decommissioning activities, including wiping, packing, and preparing equipment for disposal or shipment.
  • Manage physical cable management to ensure clean, structured cabling following best practices.
  • Escort vendors and third-party engineers, ensuring adherence to site requirements and safety rules.
  • Participate in scheduled power, cooling, or infrastructure maintenance activities, working with facility teams when required.
  • Coordinate with hardware vendors for RMA processing, diagnostics, and replacement activities.
  • Maintain logs, update tickets, and provide detailed task/incident reports using ticketing tools such as ServiceNow, Remedy, or Jira.

Required Skills & Experience:

  • 4–6 years of hands-on experience in data center hardware operations and on-site support.
  • Strong knowledge of x86 server hardware (Dell, HP, Lenovo, Cisco UCS).
  • Experience handling storage hardware, SAN components, and fibre channel connectivity.
  • Good understanding of network hardware (switches, routers, firewalls) and cabling standards.
  • Familiarity with data center power, cooling concepts, and rack layout design.
  • Ability to read and interpret rack diagrams, network schematics, and floor layouts.
  • Experience using KVM, remote console tools, and basic BIOS/ILO/DRAC operations.
  • Strong documentation discipline and experience working with ITSM ticketing platforms.

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