Solution Engineer Manager Cloud

This role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Acts as a representative for technology domain to all C-suite leaders within local market while engaging with and leveraging local Microsoft senior leadership as appropriate. Uses broad knowledge to build credibility with customers and is sought after for expertise. Enables and empowers team to influence customer decisions, and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes. Leverages in-depth knowledge of resources. Orchestrates team resources and coaches team to maximize impact of customer engagement and drive long-term global strategy through global capacity planning, prioritization, and utilization of resources. Maximizes national/international-level capacity and capabilities and influences future potential partner models by coaching team to grow partner network, identifying gaps, and promoting Microsoft within the Microsoft ecosystem. Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build global strategy. Generates new compete strategies and builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Coaches and provides support to team and across internal teams to define and execute strategy. Engaging with customers and guiding them through technical decisions related to the purchase and use of Microsoft technology. Providing expertise and insights to help customers make informed decisions that align with their technology goals.   What will be expected from you as a successful Solution Engineer Manager on Cloud & AI:   Advising customer technical decision:Business Knowledge >> The ability to appreciate the technical nature of the business, as well as how a particular function relates to that industry and the competition.Competitive Analysis >> The ability to identify competitors and evaluate their respective strengths and weaknesses in terms of products, services, marketing, and other areas. This includes an ability to gather intelligence and interpret it for the purposes of business decisions.Consultative Selling >> The ability to understand customer needs through dialogue before recommending products/services.Driving Insight-Led Conversations >> The ability to bring a differentiated, tailored point of view to customer or partner conversations that create a valuable purchase experience for the customer/partner.Strategic Technical Planning >> The ability to map the company's products and solutions to customer modernization and digital transformation plans in order to drive business outcomes.Technical Communication >> The ability to adapt communications around different technologies, products, and services to the audience's level of understanding.Technical Sales >> The ability to explain Microsoft's products and services to customers and identify opportunities for customers to grow their business. Coach team to set the right tension to increase velocity of sales & project implementation.Technology Industry Knowledge >> Knowledge of trends, direction, new products, and changes in the technology as it applies to a particular area of focus, as well as specific knowledge about hardware, software, and services. Building Stakeholder Relationships:Building and nurturing strong, long-term relationships with clients and stakeholders to foster trust and enhance customer satisfaction.   Demonstrating Microsoft Solution capabilitiesDemonstrating the capabilities of Microsoft solutions effectively to showcase their value to customers. Applying technical architectures to client scenarios, illustrating how Microsoft technology can address their unique challenges, and collaborating with partners in sell-with scenarios to leverage the partner ecosystem.   Readiness for Deployment:Serving as a contact point for technical resources, both within the organization and externally through partners. Proactively supporting readiness of clients for implementation and supporting resolution of blockers or challenges to that readiness in order to ensure that customer needs are met.Sales/Pre-Sales Acumen & management skills:Sales & Pre-Sales Leadership >> Demonstrates strong commercial acumen by aligning technical strategy with business outcomes. Coaches the team to identify and qualify opportunities, accelerate deal velocity, and contribute to revenue growth through effective technical storytelling and value articulation.Customer-Centric Storytelling: Coaches team members to craft compelling narratives that connect Microsoft solutions to customer challenges, using storytelling techniques to simplify complex technical concepts and inspire decision-makers.Executive Communication: Equips the team to confidently engage with C-level stakeholders, tailoring technical messaging to business priorities and ensuring clarity, relevance, and impact in every interaction.Insight-Driven Engagements: Encourages the use of customer insights and industry trends to shape differentiated value propositions, enabling consultative conversations that drive trust and influence.Sales Enablement & Collaboration: Partners closely with account teams to co-develop strategic account plans, ensuring technical resources are aligned with sales motions and customer success goals.Pre-Sales Excellence: Champions the use of structured pre-sales methodologies (e.g., Challenger, MEDDIC) to guide teams in qualifying opportunities, managing technical objections, and delivering winning demos and proof-of-concepts.Execution Management: Be able to ensure your team members own actions and are energized by our mission. Ensure they execute on Technical initiatives and also have excellent CRM Pipeline hygiene.