Senior Enterprise Customer Success Manager
il y a 2 semaines
Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.
With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
We are looking for a Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.
Responsibilities:
- Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue though up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
- Fluency in French and English - is a must
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent listening, negotiation and presentation skills.
- Masters degree or equivalent preferable.
What we offer:
- This is a hybrid position with the opportunity to work 2 days remotely
- Located in the heart of Paris
- Annual Classpass subscription
- Competitive compensation package
- Option to travel to London to visit the UK team
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
-
Enterprise Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Global-e Temps pleinWe are looking for an Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients.The Senior Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by...
-
Enterprise Customer Success Manager
il y a 4 jours
Paris, Île-de-France Datadog Temps pleinAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...
-
Enterprise Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Global-e Temps pleinWe are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients.The Senior Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our...
-
Enterprise Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Global-e Temps pleinWe are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients.The Senior Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our...
-
Enterprise Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Go1 Temps pleinAt Go1, we're on a mission toenable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still.If you thrive on change, get energy from big, complex challenges, and are excited...
-
Enterprise Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Go1 Europe Temps pleinAt Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still.If you thrive on change, get energy from big, complex challenges, and are excited...
-
Enterprise Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Go1 Europe Temps pleinAt Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are...
-
Enterprise Customer Success Manager
il y a 6 jours
Paris, Île-de-France Orbcomm Temps pleinJoin Us as an Enterprise Customer Success Manager (E-CSM) – Smart Containers & Supply Chain Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we're seeking a highly skilled Enterprise CSM to drive adoption, growth, and long-term success for our Smart Containers line of business.Why You'll Love Working...
-
Enterprise Customer Success Manager
il y a 6 jours
Paris, Île-de-France Orbcomm Temps pleinJoin Us as an Enterprise Customer Success Manager (E-CSM) – Smart Containers & Supply ChainReady to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we're seeking a highly skilled Enterprise CSM to drive adoption, growth, and long-term success for our Smart Containers line of business.Why You'll Love Working...
-
Enterprise Customer Success Manager
il y a 6 jours
Paris, Île-de-France Datadog Temps pleinAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...
