Program Manager, Customer Success and Selected Global Accounts

Program Manager, Customer Success and Selected Global AccountsThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Business Growth Consultant IV provides global leadership for Customer Success business development initiatives within Strategic Global Accounts and partner-led motions. The role balances strategic design with operational execution, ensuring Customer Success practices are embedded into the SGA operating model and effectively extended through partners.

This position acts as a cross-functional integrator, aligning Sales, Marketing, Channel, and Geo Customer Success teams to improve customer lifetime value (CLV), retention, and expansion—without duplicating ownership of demand generation, GTM strategy, or enterprise BI platforms.

Key ResponsibilitiesCustomer Success & Strategic Accounts

• Lead initiatives to increase Customer Lifetime Value (CLV) for select global strategic accounts.

• Integrate Customer Success practices and value articulation into the SGA operating model, aligned with growth and retention objectives.

• Operationalize the SGA Customer Success Manager (CSM) role, defining clear requirements, processes, success metrics, and engagement expectations.

• Drive consistency and scalability across SGA CS execution through documented operating models and best practices.

Partner-Led Customer Success

• Develop a comprehensive plan and requirements for a Partner-led GreenLake Customer Success model, aligned with existing channel motions.

• Define partner CS engagement expectations, roles, and success measures, focusing on enablement rather than governance-heavy frameworks.

• Support alignment between direct and partner-led Customer Success experiences without assuming channel governance ownership.

• Emphasize channel program design and partner engagement; governance/standards only if explicitly assigned.

Insights & Practice Improvement

• Spearhead Customer Success practice improvements by leveraging Voice of Sales (VoS) insights and existing BI/reporting sources.

• Promote VoS participation and feedback quality across geographies, ensuring insights translate into prioritized, actionable improvements.

• Collaborate with analytics and reporting teams as a consumer and translator of insights, not as an owner of BI platforms or dashboards.

Cross-Functional Collaboration & Enablement

• Collaborate with marketing, sales, and geo/country Customer Success teams to support account-focused communications and opportunity development (excluding Demand Generation ownership).

• Coach and mentor countries to build local business development and Customer Success enablement skills.

• Influence stakeholders across regions and functions without formal authority to drive adoption of standardized Customer Success practices.

Knowledge and Skills

• Advanced expertise in marketing, business development, and customer success strategies.

• Strong understanding of channel go-to-market models (sell-with, sell-through) and partner program design.

• Ability to leverage market research, analytics, measurement, ROI, and forecasting to inform decisions and executive insights.

• Experience linking business development programs and Customer Success initiatives to measurable business outcomes.

• Strong program management and operating model design capabilities.

• CRM familiarity (Salesforce required; Certinia a plus).

• Strategic planning, solution positioning, and consultative selling skills.

• Financial and commercial acumen to manage investments and support growth targets.

• Strong cross-functional leadership, collaboration, and influencing skills.

• Global and enterprise experience working with senior management and strategic account teams.

• Excellent written and verbal communication skills with executive presence.

Skill & Experience Level

• Expert level: 7+ years of experience in Customer Success, Business Development, Services, or related roles.

• Proven experience working with enterprise and/or strategic global accounts.

• Demonstrated success operating in global, matrixed organizations.

Impact / Scope

Collaborates across geographies and cross-functional teams, frequently interacting with senior company management. Drives programs impacting retention, adoption, usage, and growth, with a strong emphasis on integrating Customer Success and Voice of Sales insights into scalable improvements across SGA and partner-led motions.

Complexity

Operates within complex strategic account structures and evolving business needs. Requires strong strategic thinking, adaptability, and the ability to lead cross-functional initiatives that deliver measurable business outcomes without expanding scope into parallel GTM, BI, or demand generation ownership.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Development, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive) {+ 8 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Expert"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 119, ,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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