Change Mgmt Analyst II

About our Team   

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ).

About the Role

The Change Management Analyst supports transformation initiatives across Global Customer Operations, with a focus on helping teams successfully adopt new ways of working, including the use of generative AI tools. Reporting to the Global Operations Director of Change Management & People Experience, this role partners with stakeholders across the business to ensure change initiatives deliver value, encourage engagement, and support a positive employee experience.

This is a global role based in South Africa and is suited to someone who enjoys collaboration, problem-solving, and supporting people through change.

Responsibilities

• Assess the impact of business, process, and role changes and identify potential risks or resistance
• Support the development and execution of change plans, including communications, training, and stakeholder engagement
• Create clear, accessible communication materials that explain the purpose and impact of change initiatives
• Partner with Learning & Development and project teams to support effective training and adoption
•  Gather and analyse feedback to track adoption, engagement, and effectiveness of change initiatives
•  Provide guidance and support to managers and teams during periods of transition
• Document insights, lessons learned, and best practices to support continuous improvement
•  Help ensure change activities are inclusive, accessible, and aligned with employee well-being and engagement

Requirements

•  A degree or equivalent practical experience in organizational development, business, human resources, or a related discipline
•  Experience supporting transformation or technology-enabled change initiatives
•  Familiarity with change management frameworks or methodologies is an advantage.
• Experience with common workplace tools such as Microsoft 365 (e.g., Teams, Word, Excel, PowerPoint, SharePoint)
• Experience in change management, organizational development, business analysis, or a related field
• Ability to plan, support, and deliver change initiatives in collaboration with cross-functional teams
• Comfort working with digital tools, including generative AI and collaboration platforms, to support analysis and communication
• Strong communication, relationship-building, and stakeholder engagement skills
• Ability to analyse feedback and translate insights into practical recommendations

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:  

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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