CDD Agent At Your Service

il y a 4 jours

Paris, Île-de-France Marriott Hotels Resorts Temps plein
Description

L'Agent At Your Service (H/F) assure un service de qualité pour satisfaire la clientèle et n'hésite pas à aller au-delà des attentes du client pour répondre à tous ses besoins.

Il aura pour missions principales de :

Satisfaction clients et qualité

  • Présenter et promouvoir l'établissement, les différentes marques existant chez Marriott et tous les produits qui s'y rapportent,
  • Assurer un accueil téléphonique et physique, s'assurer des prises en charges des demandes de manière chaleureuse, efficace et de qualité conforme aux standards,
  • S'assurer que les clients passent un agréable séjour par différentes tâches mises en place avec l'équipe des Guest Relations, et les équipes de l'hébergement,
  • Communiquer à son responsable toute anomalie,
  • Régler les litiges éventuels, les reporter à ses supérieurs de façon à satisfaire les clients et les fidéliser,
  • Connaître les différents services proposés à la clientèle afin de pouvoir répondre rapidement à leurs demandes,
  • Connaître la carte du Room Service et être à même de conseiller le client et de faire de la vente additionnelle,
  • Participer aux « taste panels » afin d'avoir une meilleure connaissance des produits de la carte,
  • Fidéliser les clients du programme Marriott BONVOY en étant à même de les renseigner sur leurs droits et avantages
  • Veiller à la mise à jour des informations afin de donner à la clientèle une information juste et rapide


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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