Head of Global End User Support

il y a 1 jour

Paris, Île-de-France Ceva Sante Animale Temps plein

Head of Global End User Support

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.  

Indeed, Our "Together, Beyond Animal Health" vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.  

As part of our "Diversity, Equity and Inclusion" policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team. 

 

Your
missions :

Position Overview 

Working in the Modern Workplace team, you will be accountable for End-User Support for all entities globally, collaborating with and managing team members and external actors internationally. 

Responsibilities 

  • Manage the day-to-day operations for On-Site Support and Service Desk and ensure coordination with local actors. 
  • Develop the global ITIL strategy and implement the roadmap (including ITSM tool and ITAM processes)   
  • Coordinate with all regions to ensure deployment and adherence to standards and processes  
  • Build and manage strategic relationships with key technology partners globally to ensure responsive team scaling anywhere  
  • Create publish SLA reports, identify challenges and service improvements   
  • Ensure service levels by preventing and resolving major incidents and problems in a hands-on manner 

Your
profile :

Your profile 

  • Degree in IT related field   
  • 5 years minimum experience in end user support including international support engagement  
  • Strong knowledge of IT industry standards and best practice 
  • Experience managing/coordinating with multiple internal and external actors simultaneously  
  • Proficient in English both written and verbal   
  • Knowledge of IVANTI is a +   

Required soft skill

  • Excellent communication skills  
  • Proactive mindset   
  • Willingness to co-operate, learn, teach, and keep a hands-on approach.  

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