IT Problem Management Specialist

il y a 2 jours

Courbevoie, Île-de-France HCLTech Temps plein

Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.

We are seeking an experienced
ITIL Problem Management Specialist
to join our team at a prestigious client site in the banking sector, based in Paris.

This is a permanent, hybrid role offering the opportunity to work on-site three days per week.

Responsibilities

  • Drafting of post-mortem documents and analysis reports on production quality monitoring indicators
  • Reporting on the monitoring of service management processes, in particular problem management
  • Minutes of production quality monitoring sessions and business continuity exercises
  • Problem trend analysis and recommendations for continuous improvement
  • Documentation of known errors and associated workarounds
  • Root cause analysis reports for recurring problems and major incidents

Job Requirements

  • 8+ years of experience in a similar role across diverse IT environments.
  • ITIL certification
    or equivalent is a plus.

Mandatory skills:

  • Strong knowledge of
    ITIL processes
    , with practical experience in applying ITSM best practices.
  • Proven ability to identify, analyze, and report on problem trends across IT services.
  • Experience in managing Known Error Databases (KEDB) and maintaining accurate documentation.
  • Skilled in root cause analysis (RCA) methodologies and tools to investigate recurring incidents.
  • Excellent technical communication skills, able to translate the technical impact of changes for both IT teams and business stakeholders.
  • Solid infrastructure awareness, with an understanding of system architecture, dependencies, and risk areas.
  • Highly disciplined and methodical, with strong problem-solving and analytical capabilities.
  • Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

  • Comprehensive benefits package.
  • Global career opportunities and mobility.
  • Flexible work environment supporting work-life balance.
  • Exciting projects and upskilling opportunities to shape your role.
  • Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

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