CX Ops

il y a 5 jours

Paris, Île-de-France Veesion Temps plein

Veesion is experiencing rapid growth following its Series B funding round. To develop and achieve its objectives, Veesion must reinvent its post-sale customer journey and unlock its clients' potential

To support this goal, the post-sale departments have just been restructured. We are now looking for someone capable of transforming them into departments of excellence.

Within the Revenue Operations team, you will support Customer Experience (CX) Managers in transforming and structuring their department by optimizing processes, tools, data, and cutting-edge technologies. Working closely with CX Product Managers, you will help deliver an exceptional customer journey

Missions

  • You will drive CX processes: from their design to identifying improvement opportunities. Leveraging the Tech RevOps team, you will ensure their proper implementation in our technology stack (Salesforce, Zendesk...).

  • Using advanced technologies, you will be obsessed with automating repetitive actions, allowing CX teams to focus on creating value

  • You will be responsible for CX enablement, developing and maintaining a knowledge base (training materials, playbooks, templates...) and ensuring individual contributors and managers stay up to date.

  • You will help CX Managers define performance standards and transform data into business decisions.

  • You will support CX Managers in their strategic organizational decisions (workforce planning, team structure) and commercial decisions (new product launches, portfolio management...).

  • You will lead key initiatives directly impacting Veesion's results, such as the customer anti-churn plan or CX team efficiency initiatives.

You're a Great Match If

  • You possess over 5 years of experience in Customer Support and/or Customer Success operations roles.

  • You are accustomed to using technology (AI, Zendesk, automations...) to reduce service costs.

  • You're passionate about conducting analysis, developing structural recommendations, and implementing them effectively.

  • You enjoy challenging the status quo.

  • You are a team player with excellent listening skills, capable of bringing Managers on board with your vision.

  • You have project management experience and enjoy structuring things.

  • You are fluent in English.

Experience in the retail sector is a plus.

Recruitment Process

  • HR Screening Call (30 mn)

  • Hiring Manager Meeting (1h00)

  • Case Study (around 2-3h of work) and onsite restitution (1h30)

  • Meeting with CX managers (1h00)

  • Call references

Benefits

  • Competitive salary.

  • Swile meal voucher card to make your daily life easier.

  • Transportation subsidy: 50% coverage of public transport costs.

  • Comprehensive health insurance from day one.

  • Supportive culture that values diversity, equity, and inclusion.

  • Fast-paced, motivating environment with growth opportunities.

  • Prime office location in the heart of Paris (Beaubourg).

  • Flexible remote policy.

  • CX Ops

    il y a 2 semaines

    Paris, Île-de-France Veesion Temps plein

    Veesion is experiencing rapid growth following its Series B funding round. To develop and achieve its objectives, Veesion must reinvent its post-sale customer journey and unlock its clients' potentialTo support this goal, the post-sale departments have just been restructured. We are now looking for someone capable of transforming them into departments of...

  • CX Operations Manager SaaS

    il y a 2 jours

    Paris, Île-de-France Shiftmove Temps plein

    At Shiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for a CX Operations Manager (f/m/d)...

  • CX Operations Manager SaaS

    il y a 3 jours

    Paris, Île-de-France Vimcar Temps plein

    AtShiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for aCX Operations Manager (f/m/d)to...

  • Product Ops

    il y a 1 semaine

    Paris, Île-de-France Seyos Temps plein

    Description Notre client est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur.Projet hybride par essence, leur solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires : la...

  • Product Ops

    il y a 2 semaines

    Paris, Île-de-France Kolecto Temps plein

    Qui sommes-nous ?Kolecto est une fintech de gestion affiliée au Groupe Crédit Agricolequi simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur.Projet hybride par essence, notre solution digitale et humaine s'évertue à prendrele meilleur de deux mondes complémentaires: la...

  • Operations performance and AI lead

    il y a 7 jours

    Paris, Île-de-France Kolecto Temps plein

    Qui sommes-nous ?Kolecto est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur.Projet hybride par essence, notre solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires :...

  • Ops and Supply Chain Lead

    il y a 2 heures

    Paris, Île-de-France La Bourse aux Livres Temps plein

    Avec plus de livres vendus chaque mois, La Bourse aux Livres est aujourd'hui le premier vendeur français de livres d'occasion.Notre mission : rendre la lecture accessible à tous, tout en donnant une seconde vie aux livres.Née il y a 5 ans d'une idée simple : faciliter la revente et l'achat de livres d'occasion de manière responsable et écologique,...

  • AI & Customer Experience Operations Lead (H/F/X)

    il y a 1 semaine

    Paris, Île-de-France Kolecto Temps plein

    Qui sommes-nous ?Kolecto est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur.Projet hybride par essence, notre solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires :...

  • Tech Lead

    il y a 1 semaine

    Paris, Île-de-France Collective Temps plein

    Budget: TJ : 750€Contexte projet: Le projet est une initiative produit qui accélère la création et le lancement de sites marketing grâce à l'IA (agents) et une infrastructure industrialisée sur AWS, afin de passer de semaines/mois à quelques jours d'itération.Équipe actuelle1 PO,2 CX,1 Staff Engineer,1 Software EngineerObjectif de la mission:...

  • Revenue Operations Specialist

    il y a 1 semaine

    Paris, Île-de-France Shiftmove Temps plein

    At Shiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for a Revenue Operations Specialist...