On-site Customer Relations Manager

il y a 2 semaines


MarcylÉtoile, Auvergne-Rhône-Alpes, France LanceSoft Europe Temps plein

Job Title: On-site Customer Relations Manager

Location: Marcy-l'Étoile, France

Duration: Permanent Contract

Job Description:

Requirements
:

  • Baccalaureate/Baccalaureate +2 years in administrative and commercial management or equivalent
  • Experience in sales administration, ideally in the after-sales service field
  • Good knowledge of the Office Suite, particularly Excel, and ideally SAP

Responsibilities:

  • The role of the Client Manager is to manage all administrative aspects of the maintenance cycle, working with internal and external stakeholders, to ensure customer satisfaction.
  • Process, manage, and monitor customer requests
  • Ensure compliance with contractual conditions according to the requested services
  • Schedule preventive and/or corrective maintenance
  • Schedule validation services
  • Coordinate the services of internal service providers and subcontractors
  • Follow up on and monitor ongoing services
  • Pre-invoice services outside of contractual coverage
  • Update the database
  • Monitor the administrative aspects of customer activity
  • Welcome external service providers to the client's site

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