UX Researcher

About BlaBlaCar

BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Our Mission & Your Role

We are seeking an experienced UX Researcher to join our Product Design team. This is a critical hybrid role where you will directly conduct high-impact research and build the operational framework that enables the entire Product organization to effectively leverage and create user insights. You will act as a force multiplier, not only leading key studies from ideation through release but also operationalizing research processes, capabilities, and our tool stack to empower Product Designers, Product Managers, and Product Marketing Managers to conduct quality research autonomously. Your role reports directly to the Head of Design and will be essential in scaling our practice while strategically adopting new technologies like AI to maximize research efficiency.

Key Responsibilities

• 1. Research Execution & Insight Generation
• Lead End-to-End Research: Conduct a wide range of research projects, from problem definition, recruiting, and planning, to executing interviews, usability tests, and surveys. This will cover mostly user research, and sometimes marketing research.
• Collaborate Across the Organization: Partner closely with Product, Design, and other teams in the wider organization on core product studies to ensure research insights address critical business questions across the company.
• Synthesize & Advocate: Analyze insights and effectively communicate findings to diverse audiences (Product, Design, Marketing), ensuring research directly informs product strategy and development decisions.

• 2. Research Operations & Democratization
• Own Participant Management: Own and manage the end-to-end participant process, including screening, scheduling, incentive distribution, and communication, ensuring compliance and a positive participant experience.
• Build the Knowledge Foundation: Design, implement, and maintain the Research Repository (e.g. Confluence) to centralize, tag, and make all research findings highly accessible and searchable across the organization.
• Enable the Teams: Support product teams with the necessary operational support, strong processes, training and tool stack to enable them to confidently and effectively conduct their own tactical research.
• Define Standards: Establish and document best practices and standards for research artifact creation, archiving, and synthesis.

• 3. Tools, Budget, & AI Adoption
• Manage the Tech Stack: Oversee the research tech stack, including managing vendor contracts, budgets, and licensing for tools like Maze, Survey Monkey.
• Implement AI-Assisted Methods & Drive AI Efficiency: Lead the strategic adoption of AI tools to enhance workflow efficiency, particularly in the design (e.g. question generation, bias checks) and qualitative data analysis (e.g., automated thematic coding and summarization).
• Improve & Evaluate: Continuously evaluate and recommend new systems to improve overall research efficiency and capability, staying current on emerging AI/ML applications in the research field.

Your Qualifications

• Experience: At least 3 years of hands-on experience in UX research, covering a wide range of quantitative and qualitative research methods.
• Organizational Skills: Strong organizational and project management skills, with proven experience leading multiple projects and managing processes simultaneously.
• AI/Tech Proficiency: Proven ability to integrate and manage AI/ML tools to drive efficiencies in research tasks, such as automated survey analysis or transcript summarization.
• Stakeholder Management: Experience working effectively with multiple stakeholders, ideally within Product (PMs, Designers, PMMs), with excellent communication skills and an ability to influence cross-functional partners.
• Traits: Highly organized, results-driven, and able to prioritize effectively in a fast-paced environment.
• Language: Fluent in English, written and spoken.

• Nice to Haves
• Experience supporting the dedicated operations (ReOps) of a UX or UX Research team.
• Experience working on large-scale international research projects.

If you don't meet 100% of the qualifications outlined above, tell us why you'd still be a great fit for this role in your applicationWhat we have to offer

• 4 additional weeks parental leave 100% paid
• Financial support for home office equipment
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Employee Stock Ownership plan
• 25 days holiday per year + RTT
• Local meal plan policies (Swile card in France)
• 50% transportation paid in France (Forfait Mobilité Durable)
• Mental health support through

Interested in joining the ride?

• a 45-min video-call with Chloé Friess our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
• a 60-min video-call with Caroline Wilsford our Head of Growth
• a fully remote exercise to evaluate your technical skills, including a presentation to key stakeholders
• a 30-min video-call with Benjamin Retourné, CPO for a final validation

Our hiring process lasts on average 20-25 days and offers usually come within 48 hours. BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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