Customer Service Senior Specialist
il y a 4 jours
Customer Service Senior Specialist (d/m/f)Molsheim, Grand Est, France – OSRAM SASUYour tasksBecome part of our ENI business line—a dynamic division that delivers innovative lighting solutions for entertainment and industrial applications worldwide. Our products are used in cinemas, industrial facilities, and other demanding environments where quality and precision are essential.ENI is currently undergoing an exciting transformation process: as part of a carve-out, the business line is being transferred to the corporate structure of USHIO Inc. as an independent unit. For you as Customer Service Senior Specialist (d/m/f), this means a unique opportunity to actively shape this change.Handle customer inquiries via phone and email, providing accurate information on commercial, logistical, and technical matters in collaboration with expert teamsProcess and verify orders and delivery plans through EDI, Xchange, or SAPMonitor product availability, manage backorders, and ensure smooth logistics operationsValidate customer-specific requirements (e.g., labeling, packaging, delivery methods) before order confirmationMaintain and update price lists and customer recordsManage and resolve disputes related to quality, delivery, or billing in partnership with internal stakeholdersSupport consignment inventory and export documentation when requiredWho we are looking forDegree in Business, Commerce, or related field.Several years of B2B Customer Service experience.Excellent communication skills and strong problem-solving ability.Fluency in English and French; additional European languages are a plus.ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.ContactJulia Zajac will be happy to answer any questions you may have.For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.Job detailsPosting date:2026/01/08Experience level:Professional (> 3 Years)Type of contract:PermanentEmployment type:Full-timeWork Model:HybridBusiness unit:Automotive & Specialty LampsOrganization:OSRAM SASUJob field:SCM / LogisticsJob ID:22398
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