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Senior Customer Success Manager
Il y a 54 minutes
Job Offer -
Senior Customer Success Manager
Senior Customer Success Manager
Paris or Lille
•
Permanent (CDI)
•
Hybrid (2-3 days remote/week)
in a nutshell
At , we are creating the
ecosystem where collaboration between humans and AI becomes natural and intuitive
.
Our vision: AI should no longer be a simple tool, but a true
ally
. We are building a "superforce" where human and artificial intelligence merge to multiply creativity and innovation. True to our DNA
"One for all, all for one,"
our intelligent virtual agents (
Mates
) integrate into the heart of teams to unlock their full potential and shape the future of work.
The challenge ahead
As a
Senior Customer Success Manager
, you are the architect of our partners' success. Your role is to guarantee our
"Human-First"
approach by supporting major organizations through their transformation. You are the strategic anchor ensuring the transition from innovative pilots to global and sustainable deployments within their teams.
Your impact
:
- Strategic Scaling
: Leading the deployment of at the core of business processes for large international accounts.
-
Growth & Loyalty
: Becoming a trusted advisor, ensuring the sustainability and expansion of our partnerships.
-
Relational Excellence
: Ensuring an exceptional level of satisfaction and engagement with your stakeholders.
-
Methodological Expertise
: Championing and enriching the Lighthouse methodology to spread our collective intelligence.
Your main responsibilities
1. Strategic Account Management
- Manage the relationship for a portfolio of high-stakes accounts with a long-term vision.
- Anticipate needs, identify weak signals, and ensure contract sustainability.
2. Deployment & Transformation
- Support change by deploying the methodology to sustainably transform work methods.
- Coordinate deployment phases at national and international scales.
3. Adoption & Education
- Make AI a natural extension of every team through inspiring support journeys.
- Identify and remove barriers to usage to maximize the value perceived by users.
4. Strategic Vision & Expansion
- Identify growth opportunities and new use cases within your portfolio.
- Prepare and lead strategic reviews with business leadership.
You are our ideal Mate if...
- Experience
: You have 5 to 8 years of experience in Customer Success or Consulting (B2B SaaS), with a proven track record in managing strategic accounts.
- Skills
: You master complex project management and agile methodologies. You are bilingual in French and English.
- DNA
: You believe that technology should serve humanity. You are autonomous, rigorous, and embody the "One for all, all for one" spirit.
The Experience
- Impact & Meaning
: Participate in a project that redefines work for tens of thousands of people.
-
Cutting-edge AI
: Work daily with the most advanced technologies in Generative and Agentic AI.
-
Flexibility
: A modern hybrid environment and 37 days off (25 vacation + ~12 RTT).
-
Package
: Competitive compensation based on your profile, experience, and company success. Health insurance and meal vouchers included.
Recruitment Process (2-3 weeks)
- Discovery Call
(30 min)
• 2.
Deep Dive Interview
(1h)
• 3.
Lighthouse Case
(Business Case)
• 4.
Cultural Fit
(Meeting with founders).
Ready to join the movement?
Send your CV and a note on your motivations to:
- - Where Teams and AI Converge.
