Senior Customer Success Manager

il y a 5 jours

Lille, Hauts-de-France allmates Temps plein

Job Offer -

Senior Customer Success Manager

Senior Customer Success Manager

Paris or Lille


•
Permanent (CDI)


•
Hybrid (2-3 days remote/week)

in a nutshell

At , we are creating the
ecosystem where collaboration between humans and AI becomes natural and intuitive

.

Our vision: AI should no longer be a simple tool, but a true
ally

. We are building a "superforce" where human and artificial intelligence merge to multiply creativity and innovation. True to our DNA
"One for all, all for one,"

our intelligent virtual agents (
Mates

) integrate into the heart of teams to unlock their full potential and shape the future of work.

The challenge ahead

As a
Senior Customer Success Manager

, you are the architect of our partners' success. Your role is to guarantee our
"Human-First"

approach by supporting major organizations through their transformation. You are the strategic anchor ensuring the transition from innovative pilots to global and sustainable deployments within their teams.

Your impact

:

  • Strategic Scaling

: Leading the deployment of at the core of business processes for large international accounts.
-
Growth & Loyalty

: Becoming a trusted advisor, ensuring the sustainability and expansion of our partnerships.
-
Relational Excellence

: Ensuring an exceptional level of satisfaction and engagement with your stakeholders.
-
Methodological Expertise

: Championing and enriching the Lighthouse methodology to spread our collective intelligence.

Your main responsibilities

1. Strategic Account Management

  • Manage the relationship for a portfolio of high-stakes accounts with a long-term vision.
  • Anticipate needs, identify weak signals, and ensure contract sustainability.

2. Deployment & Transformation

  • Support change by deploying the methodology to sustainably transform work methods.
  • Coordinate deployment phases at national and international scales.

3. Adoption & Education

  • Make AI a natural extension of every team through inspiring support journeys.
  • Identify and remove barriers to usage to maximize the value perceived by users.

4. Strategic Vision & Expansion

  • Identify growth opportunities and new use cases within your portfolio.
  • Prepare and lead strategic reviews with business leadership.

You are our ideal Mate if...

  • Experience

: You have 5 to 8 years of experience in Customer Success or Consulting (B2B SaaS), with a proven track record in managing strategic accounts.
- Skills

: You master complex project management and agile methodologies. You are bilingual in French and English.
- DNA

: You believe that technology should serve humanity. You are autonomous, rigorous, and embody the "One for all, all for one" spirit.

The Experience

  • Impact & Meaning

: Participate in a project that redefines work for tens of thousands of people.
-
Cutting-edge AI

: Work daily with the most advanced technologies in Generative and Agentic AI.
-
Flexibility

: A modern hybrid environment and 37 days off (25 vacation + ~12 RTT).
-
Package

: Competitive compensation based on your profile, experience, and company success. Health insurance and meal vouchers included.

Recruitment Process (2-3 weeks)

  1. Discovery Call

(30 min)
• 2.
Deep Dive Interview

(1h)
• 3.
Lighthouse Case

(Business Case)
• 4.
Cultural Fit

(Meeting with founders).

Ready to join the movement?

Send your CV and a note on your motivations to:

  • - Where Teams and AI Converge.

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