Manager, Pharmacy Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The primary objective of the Manager, Pharmacy Operations is to be responsible for organizing, directing and controlling the activities of the Customer Service Department in to ensure that calls are accepted and placed in a professional and timely manner to ensure that prescription orders are processed efficiently and in a cost effectively to achieve exceptional customer service and business profitability.  The Manager is also responsible ensuring that the activities of the Customer Service Department support the goals and objectives of the entire Pharmacy Operation and all the departments represented in the Pharmacy Operations area. 

Required Qualifications

• Five years manager experience.
• Two Years of Customer Service/Call Center management experience.
• Must reside in a state with a CVS Specialty Pharmacy

Preferred Qualifications

Knowledge, Skills & Abilities: 

• Excellent communication, organizational, and interpersonal skills ability to interact with all levels of personnel, patients and physicians.
• Knowledge of the operation of ACD phone systems, quality monitoring/recording systems and processes as well as experience with workforce management software and ideologies.
• Advanced analytical and problem solving skills.
• Project management and implementation skills.
• Ability to work independently and to be self-directed.
• Manage the departmental budget (control payroll, overtime, outside labor, etc.)
• Manage tne P & L to ensure profitability throughout the process.
• Ability to work in a team.
• Experience in a fast-paced organization.
• Experience with prescription and major medical benefits related to pharmacy products a plus.

Education

• Bachelors Degree in a related field or equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.