technical support engineer
il y a 2 semaines
AboutQantev is an AI company that helps health insurers deliver better healthcare to their members.They do that by leveraging insurers' historical health claims data and by applying Machine Learning techniques and Generative AI to predict patient journeys.They are backed by top investors and industry leaders, and have customers all across the world (Europe, USA, LATAM, Asia and the Middle East).They are a growing team of talented, enthusiastic, and diverse professionals. As an early hire, you will have an unparalleled opportunity for ownership and growth within the company.Job DescriptionYour RoleAs our first technical support hire, you will play a critical role in building our support function from the ground up. You'll be the frontline for our customers, helping them resolve issues, answering technical questions, and ensuring their success with our platform. You'll work closely with our product and engineering teams to escalate complex issues, capture feedback, and improve our product.This is a unique opportunity to shape how support is done at Qantev, from tools and processes to best practices.What You'll DoBe the first point of contact for customer technical issues via email, ticketing system, or live calls.Provide a seamless customer experience.Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering.Create and maintain clear, high-quality documentation (FAQs, knowledge base articles, troubleshooting guides).Track, prioritize, and manage support tickets, ensuring timely resolution.Gather and communicate customer feedback to help improve the product.Contribute to defining and improving support processes, tools, and metrics.(Over time) Help build and mentor a growing support team.Preferred ExperienceWhat We're Looking ForExperience: 2–4 years in a technical support, solutions engineering, or customer-facing technical role in enterprise SaaS or software.Technical skills: Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (jira, zohodesk) and cloud-based platforms (AWS, Azure, GCP) is a plus.Customer focus: Strong communication skills, empathy, and patience in handling customers.Problem-solving mindset: Ability to dig into complex issues, propose solutions, and follow through.Startup mentality: Comfortable wearing many hats, building processes from scratch, and working independently in a fast-paced environment.Languages: Proficiency in English and Spanish.Recruitment ProcessScreening interview (30min)Tech interview (1h)Leadership interview (1h)Additional BenefitsBike storage available on-siteSwile meal card: €10 per day, 59% employer contributionHealth insurance (Alan): 50% covered by the companyPublic transport subscription: 50% reimbursedRegular team activitiesGross annual salary plus BSPCE (share options)Start date: ASAPAdditional InformationContract Type: Full-TimeStart Date: 24 November 2025Location: ParisEducation Level: Master's DegreeExperience: > 2 yearsPossible partial remote
-
Technical Support Engineer
il y a 2 semaines
Paris, Île-de-France Bizzdesign Temps pleinAre you ready to grow your career with a global technology leader?Bizzdesign is looking for a skilled Technical Support Engineer (HOPEX) to join our international team and support our growing global customer base.About BizzdesignBizzdesign is a leading global SaaS company with over 25 years of experience in Enterprise Architecture and Strategic Portfolio...
-
Technical Support Engineer
il y a 3 jours
Paris, Île-de-France AUTEL Energy - Europe Temps pleinDriven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.As Autel Energy continues its expansion across Europe's EV charging market, we are looking for an...
-
Technical Support Engineer-Chinese
il y a 2 semaines
Paris, Île-de-France Lapins Temps plein 40 000 € - 80 000 € par anA fast-growing Chinese new energy company is looking for a Technical Support Engineer (CDI) based in Paris, to support their European clients in the EV power electronics field. What you'll do• Provide technical support and troubleshooting for OBC products used by European OEMs• Communicate with R&D and quality teams in both Europe and China• Analyze...
-
Technical Support Engineer-Chinese
il y a 2 semaines
Paris, Île-de-France Insightbridge Temps plein 34 986 € - 67 353 € par anWe are looking for a new colleague for the position Technical Support Engineer located in Paris.Education: Bachelor's degree or above, majoring in power electronics or automotive engineering, fluent in Chinese, English and French.Experience: 3 years or more switching power supply failure analysis work or switching power supply R & D work, with vehicle...
-
Service Engineer/Customer Support Engineer
il y a 2 semaines
Paris, Île-de-France Gold Group Ltd Temps pleinService Engineer / Customer Support Engineer - On-Site in Paris, FranceAre you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation?We are looking for aService Engineer / Customer Support Engineerto...
-
Freelance IT Support Engineer
il y a 5 jours
Paris, Île-de-France Servicio Latam Temps pleinAtServicio Latam, we are currently seeking aFreelance IT Support Engineer (On-site Dispatch Role)to provide technical assistance to our clients inParis, France.The engineer will be responsible for deliveringon-site technical supportas needed.This is afreelance, on-demand opportunity, ideal for IT professionals looking for flexibility and additional...
-
Technical Support Engineer
il y a 2 semaines
Paris, Île-de-France Vizzia Temps pleinQui sommes-nous ?Chez Vizzia, on révolutionne la manière dont les villes luttent contre les incivilités grâce à la technologie. Née de la collaboration entre le CNRS et Polytechnique, notre startup allie computer vision, capteurs 4G/5G nomades et cloud souverain pour rendre les territoires plus propres et plus sûrs.Concrètement ? On permet aux...
-
Technical Support Engineer
il y a 2 semaines
Paris, Île-de-France Vizzia Temps pleinQui sommes-nous ?Chez Vizzia, on révolutionne la manière dont les villes luttent contre les incivilités grâce à la technologie. Née de la collaboration entre le CNRS et Polytechnique, notre startup allie computer vision, capteurs 4G/5G nomades et cloud souverain pour rendre les territoires plus propres et plus sûrs.Concrètement ? On permet aux...
-
Platform Support Engineer
il y a 7 jours
Paris, Île-de-France Qube Research & Technologies Temps plein 60 000 € - 100 000 € par anQube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT's collaborative mindset which enables us to...
-
Technical Support L2 France
il y a 7 jours
Paris, Île-de-France Wallbox Temps plein 60 000 € - 120 000 € par anPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
