Customer Support Engineer
il y a 3 jours
Become part of a global network of over 40 supportengineers at the core of Exail operations. Our team, with diverse technicalexpertise, works closely with customers—both remotely and on-site—to supportevery stage of product integration and operation.
This unique position offers hands-on experience withthe full range of photonics products within Exail Specialty Fiber division.
Based at our Lannion office, you will play a key rolein delivering support, helping customers achieve their objectives throughprompt, accurate, and reliable assistance. Whether they need straightforwardadvice or in-depth technical insights, you'll be their to-go expert.
Aboutthe Specialty Fibers Division
Our division specializes in the production of dopedsilica-based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings(FBGs), fiber lasers, and optical low-noise & high-power amplifiers.
Our customers—ranging fromacademia to industry—apply our technologies in fields such as:
- Sensing
- Space
- Harshenvironments
- Medical
- Scientificresearch
- Telecommunication
- Instrustrialapplications
You'll join a dynamic team of 100+ professionals basedin Lannion, combining expertise in optics, lasers, electronics, systems, andinstrumentation.
Your Responsibilities
Product Scope
- Activefibers: doped, PM/non-PM, single-,double-, and triple-clad
- PMfibers: Panda, Tiger, Polarizing& Spun fibers
- Passivefibers: single- and multi-mode,Ge-doped, radiation-hardened & radiation-sensitive fibers
- FBGs: laser mirror pairs, gain-flattening filters,ultra-narrow bandwidth filters
- Fiberlasers
- Opticallow-noise & high-power amplifiers
Customer Support
- After-SalesActivities:
- Manageand respond to customer complaints and returns
- Providesupport and troubleshooting for product use, including:
- Systems(installation, drivers, remote programs)
- Fiber integrationissues at customer sites (bend radius, splicing/cleaving programs, recoating,etc.)
Pre-SalesActivities
- Writeand update user manuals
- Provideadditional fiber information (dispersion, MFD, etc.)
- DevelopFAQ libraries
- Drafttechnical documents to support sales: specific tets, qualification reports,technical notes
- Conducton-site demonstrations and troubleshooting (occasionnally)
Teamwork & ContinuousImprovement
- Engagein ongoing internal and self-directed training
- Improveback-office support procedures and tools
- Shareknowledge and develop skills within the team
- Engineeringor Master's degree in photonics, optoelectronics, fiber optics, or relatedfields
- Knowledgeof Python programming or equivalent
- Experienceor strong motivation to grow in photonics technologies
- Service-orientedmindset with a results-driven approach
- Stronganalytical and problem-solving skills
- Self-motivated,technically curious, and independent
- Fluentin English with excellent verbal and written communication skills
- Comfortableworking in multicultural environments
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