Retail Excellence Manager

Fashion is the Brand's original activity. Two Haute Couture collections, six seasonal Ready-to-Wear and accessories collections and two sportswear and lifestyle-inspired capsule collections - Coco Beach and Coco Neige - offer a style that captures the spirit of the times and is part of women's everyday lives. A silhouette in motion and accessories are an essential part of the CHANEL allure and the Brand's timeless codes, immediately identifiable, imagined by Gabrielle Chanel and now interpreted by Matthieu Blazy.

What impact you create at Chanel:

As Retail Excellence Manager for CHANEL Fashion, you will play a pivotal role in elevating the impact of the Fashion retail network. Working in close collaboration with Regions, Markets and Fashion Division teams, you will be in charge of creating the conditions to achieve the highest standards of excellence, in line with the Fashion strategic priorities.

In this role, you will contribute to the Fashion strategic roadmap and large-scale projects involving multidisciplinary and international teams, driving alignment towards shared strategic objectives with Retail excellence at the heart of all initiatives.

Reporting to the Head of Retail Strategy and Development and managing a team of two people, you will work in close collaboration with Fashion Division experts and business Retail teams on the following missions:

MISSIONS:

With Regions and Markets, define a Retail Excellence strategic roadmap to continuously elevate the client experience and the efficiency of our Fashion Retail network, ensuring the right balance between global standards and local specificities.

Mobilize all Retail levers to maximize boutiques' impact throughout the business cycle:

- Coordinate the Collection launch date definition process, aligning Fashion calendar and local needs.

- Contribute to the deliveries' prioritization process according to the boutiques opening and events plan.

- Support local retail needs to ensure the continuity of business and client experience in each Image boutique project (temporary and seasonal boutiques), in line with each market distribution strategy.

- Lead the building of a meaningful 360° Client & Retail plan to support WFJ and FB Divisions in our Fashion network.

- Support markets' requests on any retail topics (ie. Uniforms, Q&A on specific topics…)

Collaborating with Divisions' experts: Image, VM, Supply Chain, Education, Communication, Boutique Tools, Client Communication

Foster Retail operational efficiency to continuously elevate client experience

- Build a global Fashion vision on Retail operations projects at global, regional and local level, supporting the simplification roadmap.

- Define the Fashion business key principles and promote Fashion Retail needs in Tech projects and ensure the most efficient user experience within our tool's ecosystem

- Support the successful implementation of the Division's retail projects in boutiques and structure feedback with markets.

- Organize meaningful practices sharing between markets, creating the right synergies at a worldwide scale.

Collaborating with Divisions' experts: IT, Digital, Supply Chain, Client Experience Strategy, Operations Clients & Retail

What you will bring:

· 12 – 15 years' experience in Retail at regional or market level, in the Luxury industry.

· Deep knowledge of Retail operating model thanks to experiences at both boutique and head office level, ideally including international experiences.

· Prior experience(s) in consulting and proven experience in structuring recommendations and delivering concise presentations for Top management.

· Ability to work in a complex environment, in collaboration with a wide range of experts in a constant dialogue.

· Proven experience in management.

· Enthusiasm, curiosity and sense of listening and dialog are key expected personal skills.

· Fluent in English / French.

What energize you & what chanel can offer you:

o The independence of a creative house that puts people at its heart.

o The dynamism of an environment that cultivates excellence while encouraging personal development for all.

o Opportunities for development, growth and multiple career paths in a company that is attentive to the uniqueness of everyone. The richness of our teams comes from the uniqueness of everyone. CHANEL values diversity in all its forms and is committed to treating every application fairly. At your first interview, we will inform you of the stages in the process that will punctuate your recruitment. CHANEL HOUSE Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for having acquired many specialist suppliers, factories, and Métiers d'art, eleven of which are based at 19M, between Paris and Aubervilliers. Dedicated to the ultimate in luxury, CHANEL strives to offer exceptional craftsmanship. Historically, the Brand has placed Creation at the heart of its fundamental values.