[VO2 Group ISB AI]

About InsideBoard AI InsideBoard AI is the first AI-powered change management platform. Our mission is to drive successful transformations by engaging employees sustainably. Trusted by leading enterprises, we have 100,000+ active users and a 100% client satisfaction rate. Role Summary As Head of Delivery, you will lead the Delivery Team - ensuring every project delivers measurable impact while elevating client satisfaction and operational excellence. You'll combine strategic delivery for executive clients with leadership of a multi-disciplinary team of Project Managers and Data integrators. This role is both hands-on and visionary: setting the delivery strategy, building scalable frameworks, and coaching the next generation of InsideBoard leaders. Key Responsibilities 1. Client Partnership & Delivery Alignment • Serve as the main point of contact for executive stakeholders to ensure delivery success and business alignment. • Translate client objectives into actionable delivery plans and measurable outcomes. • Ensure client satisfaction through proactive communication, issue resolution, and continuous value realization. • Represent InsideBoard AI in key governance meetings and performance reviews to guarantee transparency and trust. 2. Delivery Leadership • Oversee the end-to-end delivery of AI-driven transformation projects across global clients. • Ensure on-time, high-quality delivery with measurable outcomes. • Define and optimize delivery frameworks, governance models, and KPIs. • Anticipate and mitigate delivery risks, ensuring operational continuity. 3. Team Leadership & Growth • Lead and scale a high-performing delivery organization. • Recruit, mentor, and coach consultants and project managers to achieve excellence. • Foster a culture of accountability, innovation, and continuous improvement. 4. Cross-Functional Collaboration • Partner with Sales to design project scopes and client proposals. • Work closely with Product and Data teams to translate client needs into product evolution. • Support post-deployment engagement strategies to ensure long-term client success. Qualifications & Experience • 8 -10 years in Professional Services, Delivery Management, or Program Leadership (SaaS / AI / digital transformation). • Proven record of leading complex, multi-stakeholder projects from design to successful delivery. • Strong leadership skills with experience building and scaling high-performing teams. • Expertise in project governance, resource planning, and risk management. • Confident engaging with C-level stakeholders and aligning delivery to business outcomes. • Excellent communication, organizational, and problem-solving abilities. • Fluent in English and French; knowledge of AI and change management. Key Competencies • Delivery Excellence - Drives high-quality, on-time, and value-focused project execution. • Leadership - Inspires, mentors, and empowers teams toward shared goals. • Client Partnership - Builds trust and ensures satisfaction through transparency and accountability. • Operational Rigor - Structures processes, metrics, and governance for scalable impact. • Strategic Execution - Aligns delivery performance with business priorities and long- term vision. • Collaboration - Works seamlessly across Sales, Product, and Data teams to ensure end-to-end success. What We Offer • Opportunity to lead a strategic function in a fast-growing AI company. • Direct engagement with senior executives and complex client projects. • Collaborative and innovative work environment. • Competitive compensation and benefits package. • Significant impact on client success and organizational growth. Head of Professional Services - InsideBoard AI Location: Paris 2 What you'll do: • Act as a senior advisor to C-level clients, influencing strategy and maximizing value from our solutions. • Lead end-to-end delivery of complex projects, ensuring quality, timeliness, and measurable impact. • Build and mentor a high-performing team of consultants and project managers. • Collaborate with Sales and Product to shape proposals, gather client feedback, and influence roadmap. • Implement scalable processes and best practices for professional services excellence. What we're looking for: • 8+ years in professional services, consulting, or client success (SaaS/AI preferred). • Proven experience in executive-level advisory and complex project delivery. • Strong leadership, strategic thinking, and communication skills. • Hands-on, results-oriented mindset with experience scaling teams. • Passion for AI, digital transformation, and driving business impact. Why InsideBoard AI: • Lead a strategic function in a fast-growing AI company. • Engage directly with top executives and high-impact projects. • Shape the future of AI adoption for our clients. • Competitive compensation and flexible work environment.