3PL Quality Agent
il y a 6 jours
MissionAs a Quality Agent, you will be responsible for monitoring and improving the performance of our third-party logistics (3PL) partners at the parcel level. Your mission is to ensure the highest standards of service quality, on-time delivery, and customer experience across our last-mile network in France.Key Responsibilities- Monitor 3PL operational performance daily at the parcel level (e.g., delivery success rate, delays, failed attempts, scan compliance, customer feedback).- Analyze KPIs related to delivery time, first-time delivery success, customer satisfaction, and exception handling.- Identify root causes of quality issues (e.g., address errors, carrier misrouting, poor customer communication) and drive corrective actions with 3PL partners.- Lead weekly performance review meetings with 3PL representatives and internal operations teams to share insights, track progress, and align on improvement plans.- Produce and present clear, actionable dashboards and reports highlighting trends, risks, and opportunities for service enhancement.- Act as the main quality liaison between internal stakeholders (KA, Operations, Tech) and external 3PL providers.Job Requirement1. Master Degree in Supply Chain, Logistics, Transportation2. Key soft / hard skills : communication, coordination, data driven, pack office3. Languages : French, English and Mandarin a plus
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3PL Quality Agent
il y a 5 jours
Paris, Île-de-France Cainiao Group Temps pleinMissionAs a Quality Agent, you will be responsible for monitoring and improving the performance of our third-party logistics (3PL) partners at the parcel level. Your mission is to ensure the highest standards of service quality, on-time delivery, and customer experience across our last-mile network in France.Key ResponsibilitiesMonitor 3PL operational...
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Quality Engineer
il y a 16 heures
Paris, France AVIV Group Temps pleinCompany Description **Quality Engineer** We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger, Immoweb,...
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Data Quality Engineer
il y a 2 semaines
Paris, France AVIV Group Temps pleinCompany Description **Data Quality Engineer** We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger,...
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Quality Engineer
il y a 2 semaines
Paris, France AVIV Group Temps pleinCompany Description **Quality ENGINEER** We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger, Immoweb,...
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Quality Engineer
il y a 2 semaines
Paris, France AVIV Group Temps pleinCompany Description **Quality ENGINEER** We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger, Immoweb,...
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Quality Engineer
il y a 2 semaines
Paris, France AVIV Group Temps pleinCompany Description **Quality ENGINEER** We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger, Immoweb,...
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QA IA
il y a 2 semaines
Paris, France Skapa Agency Temps pleinQA IA (Quality Assurance IA / AI Test Engineer) Join to apply for the QA IA (Quality Assurance IA / AI Test Engineer) role at Skapa Agency 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Skapa est une des premières agences en France à exploiter les méthodes du Design Thinking et à les adapter à...
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Responsable Logistique Opérationnelle
il y a 6 jours
Paris 2e, France Jimmy Fairly Temps pleinCréée à Paris en 2011, Jimmy Fairly est une marque française qui propose des lunettes (optique & solaire) de qualité et dans l’air du temps à un prix juste en maitrisant toute la chaine de valeur : de la conception, à l’assemblage (avec un atelier en France), la distribution (avec son propre réseau de boutiques), en passant par le SAV. Notre...
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Logistics Coordinator Frbnl
il y a 2 jours
Paris, France Reckitt Temps pleinHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
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Customer Operations Associate
il y a 2 semaines
Rue Vivienne, Paris, France Perifit Temps pleinReporting to the Customer Operations Manager, you join the Customer Operations team as an apprentice for 12 months. You'll support day‑to‑day customer operations, protect our service levels, and help improve our processes, tools, and knowledge base.Run daily customer support operations (email, chat) via Intercom: triage, prioritization, SLA awareness,...
