Account Director

Headquartered in San Diego (USA) and with offices in big major European metropolitan cities like London, Paris, Berlin, Munich, Milan, Eindhoven & Krakow, more than 300 employees around the globe are constantly working on Mapp Cloud to provide our customers cross-channel marketing insights continuously and reliably. Mapp Cloud brings customer acquisition and customer engagement together in one simple marketing cloud infused with data intelligence. Our business is tech, but tech depends on people. As the people of Mapp, collegiality is in our DNA. Therefore, we are committed to build the best product along with a place of belonging. We work together, we win together and we proudly extend this to our customers.

What you will do:
Based in Mapp’s Paris office, reporting to the Director, Account Management and Customer Success, the Account Director will be responsible for a strategic portfolio of services accounts in both name (brands, agencies or partners) and/or revenue. This role holds responsibility for achieving revenue goals and assigned quotas, account retention, customer health, relationship development and management, and revenue growth for all assigned accounts. Depending on business need, this role may also manage a team of 1-4 account managers or other support staff.

•Responsible for managing, retention and growth (quota) on assigned account portfolio
•Responsible for developing, implementing, and gaining product adoption and employing other retention strategies for assigned portfolio
•Managing and understanding Customer needs for both Product (Mapp’s technology) and Services (daily, consulting, and professional services)
•Having command over decision making hierarchy and thorough insight and relationships with key Client-side contacts
•Knowledge of Client-side technology ecosystem with proactive assessment and regular proof points regarding potential needs
•Regular opportunity analysis and ‘land and expand’ strategies with each key Customer in portfolio
•Develop specialized/tailored product and services marketing/communication strategies, partnering with local teams and the global marketing organization for any accounts labeled strategic
•Support as requested RFP and RFI responses (for existing business)
•Attend external events and networking opportunities to establish key contacts, including developing and delivery thought-leadership presentations
•As applicable, provide day-to-day leadership to direct reports

The assets you bring to the team:
•Degree in marketing, advertising, communications, computer science or engineering with a very good understanding of the associated technologies; MBA preferred
•7 -10 years account management, sales, and/or marketing experience
•Proven track record of establishing and meeting deadlines
•History of meeting or exceeding quota or sales and retention targets
•People management
•Data-driven with a commitment to process; drive / track consistent process improvement
•Ability to work in a fast-paced, entrepreneurial, results-oriented culture
•Excellent interpersonal skills
•Creative thinker with the ability to troubleshoot issues quickly and effectively
•Excellent written and verbal communication skills
•Strong presentation skills
•Extremely well-organized and analytical with an ability to work well under pressure
•Ability to grasp basic technical concepts

What we offer:
•Prospect: We are a continuously growing team with experts in the most future-oriented fields of customer intelligence. We are dealing with real big data scenarios and data from various business models and industries. Apart from interesting tasks we offer you considerable freedom for your ideas and perspectives for the development of your professional and management skills.
•Team oriented atmosphere: Our culture embraces integrity, team work and innovation. Our employees value the friendly atmosphere that is the most powerful driver within our company.
•Goodies: Individual trainings, company tickets, team events, table soccer, fresh fruits and a sunny roof terrace.
•TechCulture: Work with experienced developers who share the ambition for well-written and clean code. Choose your hardware, OS and IDE. Bring in your own ideas, work with open source and have fun at product demos, hackathons and meetups.