Partner Success Engineer

About this role

We are revolutionizing the cloud services landscape by providing top-tier cloud solutions tailored for Small and Medium-sized Enterprises. As a Partner Success Engineer, you will be at the forefront of our customer interactions, ensuring that our partners receive the highest level of support and guidance throughout their journey with us. This role is crucial to our success as it directly impacts customer satisfaction, retention, and growth. 
 
We are looking for a technically skilled individual who is also personable, flexible, and empathetic. We want a Success Engineer who can take care of our partners and is willing to help, explain, and teach, making the experience with our technical team unique. We are seeking someone who not only resolves tickets but also helps the partners understand and get the most out of the platform by showing proactivity and a desire to contribute. 
 
If you are passionate about cloud technology, customer success, and solving complex challenges, we’d love to hear from you

You will

 

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.

• Onboard new partners: Guide new partners through the onboarding process, ensuring a smooth transition and understanding of our platform.

• Act as a liaison: Work closely with our sales, product and engineering teams to relay customer feedback, issues, and suggestions for continuous improvement.

• Monitor and improve: Track partners satisfaction metrics and work proactively to improve the overall customer experience.

• Troubleshoot technical problems: Diagnose and solve complex technical issues, leveraging your knowledge of cloud services and infrastructure.

• Document solutions: Maintain clear and accurate documentation of support cases, solutions, and best practices.

• Educate and empower: Conduct training sessions, webinars, and provide resources to help partners maximize the value of our services.

 

Languages

 

• Fluency in French and English is required; proficiency in additional languages (French, Portuguese) is highly advantageous.

 

What We Are Looking For

 

• Experience: 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.

• Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.

• Communication: Excellent verbal and written communication skills in French, with the ability to explain technical concepts even to non-technical audiences.

• Customer-focused: A passion for helping partners and ensuring their success with our platform.

• Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.

• Team player: Collaborative mindset with the ability to work cross-functionally within the company. We're looking for a person who's willing to contribute and thrive in an open culture based on communication and continuous improvement.

• Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required. An individual passionate about IT and eager to keep learning

• Technical skills:Strong understanding of cloud computing, networking, and virtual infrastructure. Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus.
  • Proficiency with Windows Server environments (2012-2025) and its main services. Microsoft Certifications (MCP, MCSE or equivalent) is a must.
  • Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus.
  • Experience working with Jira/Confluence is a clear asset.
  • Experience with Hypervisors: VMWare, Hyper-V, etc.
  • Knowledge of LAN/WAN, VPNs, and network security best practices.
  • Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed.
  • Experience working with monitoring systems,  such as Zabbix, is highly rated

About us

Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence.
This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact.

If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies.

Life a Jotelulu
 
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
 We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening. 

Videos behind the scenes
 
Meet our team 

This is how we roll at events

  Our own event, the SUMMIT  
What we offer?
At Jotelulu, we’re building something big, and we want you to be part of it.
We don’t do red tape or endless layers of approval. Here, ideas move fast, and your opinion actually counts.

We believe in flexibility and balance, because work is part of life, not the other way around. Whether you’re at home, in the office, or anywhere in between, what matters most is the impact you make.

You’ll join a team that’s growing and learning together, where challenges are real, but so are the opportunities to stretch your skills and shape your career path. We’ll give you the tools, the trust, and the feedback to help you keep moving forward.

Our culture is inclusive, friendly, and refreshingly down-to-earth. No suits, no egos, just a bunch of people who enjoy what they do and respect each other’s individuality.

We also take care of the essentials: access to quality healthcare, a transparent feedback culture (including regular 1:1s and performance reviews), and open communication through company-wide updates.

We also take care of your well-being:
- Private health insurance with access to a top-tier medical network.
- A friendly, inclusive culture where everyone can be themselves.
- Casual dress code (yes, t-shirts and sneakers are perfectly fine).
- Team gatherings and informal events to celebrate milestones and recharge together.
- We would love to hear from you and have the opportunity to work together.