Front Office Supervisor
il y a 3 jours
Company Description
Job Description
Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support of the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management. Coordinate and supervise preventative maintenance program's including but not limited to daily checks Work together with housekeeping to ensure public areas and rooms are kept to standards at all times The position is required to work Cover, Late shift and occasionally Night shift including weekends
Qualifications
Your experience and skills include:
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities and the ability to lead by example. Minimum 3 years experience in the same or similar role working in a Hotel environment Candidate needs to be able to use Microsoft Outlook
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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