Supervisor

Il y a 4 mois


Marseille, France The LEGO Group Temps plein

Job Description

Store Supervisor CDI 35h

Ce que nous vous offrons :

La mission de LEGO® est d’« Inspirer and Développer les Constructeurs de Demain ». Notre objectif est de l’appliquer également à nos collaborateurs. Dans cette perspective, nous leur offrons un environnement de travail fun et stimulant et les soutenons dans leur développement personnel et professionnel.

Description du poste :

En tant que véritable ambassadeur de LEGO® et de ses valeurs, les missions principales du Chef d’équipe/Superviseur (H/F) rattaché à direction du LEGO® store s’articulent autour des axes suivants :

Animation de l’équipe

- Vous montrez l'exemple aux vendeurs/caissiers en accueillant et fidélisant les clients selon nos standards visant à fournir une expérience client unique : animer les aires de jeux afin de faire découvrir nos produits et éveiller l’imagination de nos clients par votre créativité

- Vous animez l’équipe de vendeurs/caissiers sur la surface de vente selon la planification et en vous adaptant aux imprévus

- Vous assurez la formation en continu des membres de l’équipe, pour chacun des postes, et en adéquation avec les valeurs LEGO® (briefing et coaching envers chaque membre de l’équipe).

Communication

- Vous êtes un véritable lien entre votre direction et l’équipe de vendeurs : vous portez au quotidien, les messages clés de votre direction, et faites des retours à cette dernière sur le travail et le développement des vendeurs

- Vous êtes en mesure, en l’absence de votre direction, d’assurer les remontées ou descentes d’informations relatives à la gestion du personnel.

Opérationnel

- Vous aurez pour responsabilité d’ouvrir et/ou de fermer le store en conformité avec les politiques et procédures LEGO®

- Vous prenez en charge certaines opérations de manière autonome (exemples : gestion des livraisons, mise en place d’opération promotionnelle et/ou de visuels, merchandising magasin, réalisation d’animations en magasin)

- Vous avez un rôle clé dans la gestion des stocks : vous assurerez une bonne organisation de la réserve et une disponibilité de tous les produits présents en stock en magasin.

Compétences requises

- Bonne présentation.

- BAC+2 min avec expérience retail dans un environnement exigeant et centré sur le service client.

- Motivation à travailler dans un environnement dynamique et d’y apporter sa contribution.

- Aptitudes managériales

- Capacités à transmettre ses connaissances auprès des équipes

- Facilités à communiquer dans diverses situations

- Esprit d'équipe

- Polyvalence, disponibilité, capacité à travailler à des horaires flexibles, incluant le week-end.

- Autonomie, sens de l’organisation, rigueur, proactivité, ponctualité et assiduité.

- La maîtrise de l’anglais et une expérience de travail avec des enfants seraient des atouts.

What’s in it for you?

Here are some of what to expect:

  • Family Care Leave – We offer enhanced paid leave options for those important times.

  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.



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