Reservation Supervisor
il y a 4 semaines
Company Description
Join us at Accor, where life pulses with passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
At Mövenpick BDMS Wellness Resort Bangkok , we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
Assists in monitoring and managing the reservationist team to ensure excellent customer service Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour Maximise occupancy by ensuring high conversion of enquiries into bookings. Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation officer Evaluates Reservation officer' s performance and productivity to insure they meet service level goals Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area Ensures that administrative procedures never take priority over guest relations Takes into account and anticipates guests' needs, Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through Conveys the brand and hotel image through his/her irreproachable attitude Helps increase guest loyalty through quality of service Ensure all documents are filed properly and files are labelled clearly. Provide daily, weekly and monthly reports as required Assists the Manager to lead the team and to deliver the best Service possible Develops employees' motivation and team spirit by creating a good working atmosphere Integrates and trains employees, providing support for skills development Ensures that employees are well presented (uniforms, personal hygiene etc.) Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting Ensures the Group's loyalty program (ALL) is promoted to the guests24Motivates and drives the team to attain the department's targets
Qualifications
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations Teamwork Planning for Business Supervising People Understanding Differences Supervising Operations Effective Communication Drive for ResultsAdditional Information
Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem-solving abilities Fluency in English, additional languages are a plus
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