Bellman

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Bellman

As a Bellman at Hawar Resort by Mantis Hotel, you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.

What is in it for you:

Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you Ignite your skills with our cutting-edge Academies for rapid professional growth. Cultivate your talents and watch your career flourish, locally and globally. Drive change through impactful Corporate Social Responsibility activities. Immerse yourself in a vibrant work environment with extraordinary colleagues. Join us on a direct path to success as we skyrocket to new heights

Key Responsibilities:

Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor. Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms. Information Provision: Provide information about resort facilities, services, and local attractions. Transportation Coordination: Coordinate transportation services, such as arranging taxis or shuttle services. Guest Escorting: Escort guests to their rooms and explain room features and amenities. Guest Handling: Handle guest inquiries and requests promptly and professionally. Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area. Valet Parking Assistance: Assist with valet parking services as needed. Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction. Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.
Qualifications
Preferred Experience: Previous experience as a Bellman or in a similar hospitality role preferred. Interpersonal Skills: Excellent interpersonal and communication skills. Physical Ability: Ability to lift and transport heavy luggage. Customer Focus: Customer-focused with a passion for delivering outstanding guest service. Shift Flexibility: Flexibility to work varying shifts, including weekends and holidays. Education Requirements: High school diploma or equivalent; additional hospitality training or certification is a plus.
Additional Information

​​​​​ Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Mantis Collection:  Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS

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