Waiter/ess

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

 What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description

What you will be doing:

Provides a friendly and personalised welcome for guests  Offers attentive service and adapts to any constraints guests may have  Heeds any remarks made by guests and ensures follow-up  Establishes good relations with guests, offering advice and fostering customer loyalty  Prepares the point of sale and preparation areas  Welcomes guests and provides waiter service  Cleans and tidies the restaurant and preparation areas after closing  Before every work shift, finds out about dish composition and any shortages  Organises his/her work to suit fluctuations in numbers, events and guests  Ensures the equipment used remains in good condition  Is attentive to and respects guests' needs  Helps increase customer loyalty through quality of service  Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms  Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel Helps manage crockery and appliances by avoiding breakages May be asked to help with inventories Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations  Respects the instructions and safety guidelines for the equipment used  Applies the hotel's security regulations (in case of fire etc) Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Qualifications

Your experience and skills include:

 Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials.  Guest oriented, service minded and attention to quality  Dynamic  Good presentation  Thorough and organised approach  Creative
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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