Director of Digital Transformation and Relationship Management

Job Title

Director of Digital Transformation and Relationship Management

Summary

The Director of Digital Transformation and Relationship Management (TRM) leads the relationship with the Amadeus Business and Functional Units and owns its Digitalization and Automation portfolio in Digital & Transformation Services (DTS). S/he establishes vision, strategy, tactics and capabilities for digital transformation, working as catalyst to execute the digitalization strategy through implementation of transformational initiatives with high impact across business units, functions and regions.

He/she will develop and maintain a trusted partnership with Business Leaders and Business Owners to identify, shape and deliver transformation initiatives, to build their Digitalization roadmap in alignment with business strategy in sync with the Amadeus (and DTS) Technology vision and to execute as per that roadmap. S/he will be the trusted advisor for digitalization, working out the strategy, approach, design, delivery and value realization.

Key responsibilities

1. Strategy definition and Digitalization & Automation pipeline arbitration

Orchestrate Digitalization Governance to align investments, funding and initiatives to business strategy and priorities and to DTS technology roadmap. Identify, formulate and design the necessary transformation initiatives through excellent negotiation and consulting skills.Based on objectives/strategies agreed with business partners, build the Digitalization portfolio, define, implement and manage business and DTS roles leveraging Lean Portfolio Management, integrate technology needs and requirements in alignment with business strategic directions, cascade down the commonly agreed portfolio within the relevant organizations.Create compelling business cases that clearly state business impact / value and process changes from system deployments. Focus on business outcomes, define concrete goals, and link metrics to strategic goals - so that positive differences in business performance is measured and trackedBe accountable for opportunity assessments, secure the approval, capacity and budget required to start pre-project, drive Project Preparation Plan (PPP) and produce required deliverables according to existing framework, ensure appropriate alignment of new initiatives to business strategic themes following Lean Portfolio Management methodology.Propose, evangelize, collect, and qualify new DTS collaboration opportunities with business partners & drive the adjustment of DTS Portfolio based on agreed priorities. Support LTP and budget processes accordingly. Inject hyperautomation capabilities (automation, low code, process mining, GAI...) by design in digitalization initiatives.

2. Execution/Transformation Management

Define the implementation strategy and lead the execution & governance of digitalization projects through the different phases - mobilization, kick off, design, build, test, go live, hypercare - and their different dimensions - processes, people, data, technology, governance. Own the project management methodology and best practices for transformation.Focus on business outcomes, define concrete goals, and link metrics to strategic goals so that increased value and positive differences in business performance are measured and tracked.Assure the digitalization initiatives of the portfolio are delivered on time, on scope and on budget, manage deliverables, planning, budget, risks, issues, contingency plans, change management, etc. Secure consistency and alignment within overall digitalization roadmap.Be the conductor of the stakeholders involved in the execution of the digitalization initiatives, showing the way and synchronizing the different players (business stakeholders, solutions teams, enterprise architects, process, data and change management specialists, vendors, contractors, consulting firms, etc.)Propose and implement improvements and better ways of working across DTS and with business partners to industrialize or reuse in execution. Evangelize teams incorporating lessons learnt, best market practices and past experiences of other Transformation Programs.

3. Account Management/Business Relationship

Act as the Digital &Transformation Services (DTS) main point of contact of Business and Functional Units stakeholders including top leadership and SLT (Senior Leadership Team), ensuring strategic intents are met and being the advocate of the services that DTS delivers. Identify key stakeholders and define a relationship plan, make it a live asset to discuss & align within DTS.Own strategic relationship for each business stakeholder, develop deep knowledge of business strategy, processes, products, and organization, build trusted and reliable partnership foster relationship and alignment.

4. Value realization / Success Management

Ensure exit criteria are met for program/project closure, secure operating model, budget and processes for maintenance and evolutions, assure transition to business as usual in agreement with business stakeholders and within DTS, assure visibility of the projects and the recognition of project’s contributors.In partnership with business partners, establish the mechanisms and governance to measure process adherence and overall adoption, metrics-driven accountability (e.g. through process mining), benefits realization, user satisfaction and value realization. Identify post implementation potential gaps. Shape the resolution / remediation initiatives which will be funneled back into pre-sales stage.Drive lessons learnt from each project to feed best practices and industrialized methodologies, identify opportunities to improve, do better, quicker, and cheaper.

5. People Management and Leadership Influence

Responsible for 45-50 permanent internal resources cross multiple sites, plus 200+ external resources assigned to transformation initiatives. Manage resource assignment, allocating the right profiles to the corresponding initiatives according to the level of required seniority for the project execution and / or acumen (business and/or technical). Coordinate team efforts within the various digitalization portfolios and connected initiatives.Responsible to set team vision, mission and objectives in alignment with company and DTS strategyResponsible for people development and growth including but not limited to the setting of team and individual objectives and measurement criteria, assessment, personal development, identification of promotion and/or lateral moves, bonus and salary review

6. Strategic capabilities and transversal services

Responsible for leading a Business Process Innovation team, which enable transformation through consulting and change management skills to increase value delivered to business partners through technology and optimized practices and business processes.Responsible for leading a Data Management team that enables transformation by looking at end-to-end data model consistency from governance, process and technical standpoint.Responsible for leading the Transformation Delivery Office which defines and owns the methodology and practices needed to guarantee the end-to-end delivery of transformation initiatives leveraging SAFe / Agile / Waterfall practices.Responsible for leading the Quality and Testing Services needed to implement and evolve the DTS application portfolio.

The ideal candidate

Over 15 years in corporate-wide Business Transformation, in Amadeus or other industries/companiesStrong track record in digitalization evolving Business / Functional Units operating model (process, people, data, systems) on a global scale, and leveraging technology as enabler of transformationExperience in implementing and/or transforming Marketing, Commercial, Delivery and Back-office (Finance, Human Resources...) processes and systemsStrong industry and/or business acumen incl. process, data and technical points of view. Strategy consulting background, P&L or Marketing/Commercial responsibilities is a plus.Significant work experience in highly decentralized organisations with strong business units.Strong experience in business case elaboration and value realization.
Ability to anticipate risks and propose mitigation actions consolidating all points of view among stakeholders.Experience leading international teams

What we can offer you:

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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