Technician Hotline
il y a 3 semaines
Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
For our Nordson Adhesives Dispensing Systems facility in Serris France, we are looking for a Hotline Technician.
Essential Job Duties and Responsibilities
As a Hotline Technician you will be the first point of contact of our customer hotline, having phone contact on a daily base with customers, helping with troubleshooting, creating CRM tickets, being involved with inhouse repair and warranties. Your technical and communication skills will help you to build a trust environment with Technical team. Your time management skills will help you to organize the work, managing customer demand to help technicians in scheduling appointments for service and installation and schedule follow-up activities for our repair shop in Maastricht, the Netherlands.
Next to cooperating with customers and Technical Team you also will collaborate with sales, help them with quotations, inform them about part numbers and inform them about system installations and service activities.
You will have regular contact with our subsidiaries in Europe and our Operations in Germany, The Nederland and USA.
Education and Experience Requirements
BTS or DUT diploma preferably in maintenance and relevant work experience with mechanics, electrical and automation engineering 10 year work experience in technical or industrial domain; 2 to 3 years’ experience in after sales serviceSkills and Abilities
High Technical knowledge Good communicator; Good planner of activities; Customer oriented and able to build a trust environment with customers; Good knowledge of MS Office (Outlook, Excel, Word) and SAP / CRM. Good EnglishTravel
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