Transformation/Change management Officer

CONTEXTThe Service Delivery Officer is a newly created role within the Global Building and Facility Management department.The Service Delivery Officer (SDO) is a newly created position within GO Facilities. 

His role is tosupport financial and operational efficiency of the building portfolio. It includes 28 sites across 13 countries, with four sites directly managed by facility managers in France, Portugal, Morocco, and Malaysia. In other countries, the offices are leased from other AXA entities within the respective countries. The role is expected to contribute directly to the optimization of operational costs and ensure alignment with global standards.YOUR ROLE

As a Service Delivery Officer, you will coordinate activities related to the building portfolio globally. Your role includes supporting financial processes, assisting with contract administration, and ensuring accurate reporting of both financial and non-financial data. You will collaborate with facility managers at the directly managed sites and work closely with AXA hosting entities in other countries to ensure efficient and aligned facility operations. You will also be responsible foridentifying and communicating opportunities for cost savings and process improvements.KEY RESPONSIBILITIES1. Budget monitoring and coordination (30M yearly) - Assist in the preparation and forecasting of yearly budgets for the department. - Support the tracking of expenses to ensure adherence to the budget, with a focus on identifying areas where costs can be reduced, or operational efficiencies can be achieved. - Prepare and provide regular and ad-hoc financial reports for senior management and finance teams. - Work with the finance department to ensure budget processes align with corporate reporting standards.2. Operational Coordination with Opco-Hosted Countries - Act as an AXA GO point of contact for AXA hosting entities, liaising with local AXA GO representatives (General Manager, HRBP) to ensure decisions are aligned with local perspectives. - Track renewal dates on Opco-hosted sites so decisions can be made on the appropriate course of action, in partnership with the Global Facility Manager. - Assist in monitoring the performance of SLAs in line with global policies and standards from AXA Group, Procurement, and Security. Raise issues proactively when SLAs are at risk and suggest corrective actions. - Perform administrative tasks for Opco-hosted sites, including purchase order submission, invoice verification, and contract renewals. - Liaise with AXA hosting entities to ensure accurate and comprehensive financial projections. - Contribute to the development of business cases and propose process improvements or space optimization solutions when planning future office transformations or relocations.3. Communication and coordination with landlords, providers, and facility managers - Act as the operational support for global administrative tasks related to building and facility management. - Assist local facility managers in understanding and managing the operational costs of their sites. Proactively help managers identify and implement cost-saving opportunities or process efficiencies. - Facilitate communication between local facility managers and cross-functional teams (Procurement, Finance, Security) to ensure operational alignment. - Help organize training sessions or workshops to enhance facility management practices for teams in France, Portugal, Morocco, and Malaysia. Collaborate with local facility managers to ensure consistent application of global standards and policies.4. Non-financial data monitoring - Support the monitoring and analysis of building occupancy data to help optimize space utilization and operational efficiency across all sites. - Assist with compiling and reporting environmental data related to facility operations, ensuring alignment with corporate sustainability goals. - Drive the implementation of environmental initiatives aimed at reducing the company’s carbon footprint and report on progress.

Your Profile

YOUR PROFILE- Education: Degree in management, finance, facility management, or a related field. - Knowledge: Strong understanding of real estate or facility management is essential, with experience in operational support and financial processes. - Experience: At least 5-6 years of experience in a similar role, preferably within large organizations or in facility management, finance, or operational roles. Experience in identifying and implementing operational improvements or cost-saving measures is a plus. - Skills: - Strong financial analysis and coordination skills. - Ability to work effectively with multiple stakeholders across different countries and regions. Ability to resolve conflicts and manage competing priorities among different teams. - Excellent organizational and administrative skills. - Strong communication skills and ability to collaborate across departments. Capacity to explain financial and operational insights in a clear and actionable way. - Proficiency in financial reporting tools and data analysis. - Languages: Fluent in English and French; additional languages are a plus. - Technical Skills: Proficiency in Excel, PowerPoint, and Word; knowledge of facility management software is a plus.

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities 
What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

---