IT Support Engineer

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Job Title: IT Support Engineer (m/w/d)

Location: Viernheim/Leverkusen, Germany

  & Altorf,France

Essential Duties and Responsibilities:

• Act as a single point of contact for IT-related issues and requests.
• Provide support for LIS (Laboratory Information System).
• Cover first line IT support services including incident and request management.
• Troubleshoot and resolve common technical problems.
• Escalate complex issues to the IT Operations Team and related platforms.
• Maintain accurate records of all incidents and requests using the IT service management system.
• Assist in the deployment and configuration of new hardware and software.
• Provide user training and support to ensure efficient use of IT systems.
• Collaborate with other IT team members to ensure a high level of service delivery.
• Monitor IT systems and infrastructure to ensure optimal performance.
• Participate in IT projects as required.
• Local engagement on IT relevant requests

Experience & Skillset required:

• Experience in a similar IT support role.
• Certifications in ITIL.
• Understanding of cybersecurity principles and practices
• Experience with supporting a Laboratory or healthcare environment would be beneficial.
• Proficiency in German and French; English is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Experience with IT support and incident management.
• Knowledge of IT service management frameworks (e.g., ITIL).
• Familiarity with common IT systems and software (e.g., Windows OS, MS Office, networking fundamentals).
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Good organizational skills and attention to detail.
• Travel to Antech sites for onsite support activities