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Technical Consultant Cisco UCCE
Il y a 3 mois
Au sein de l'équipe dédiée au Contact Center, en tant que Consultant Technique UCCE :
- Aider au déploiement de l'UCCE, principalement du côté des utilisateurs et des managers
- Assister les utilisateurs clés dans l'utilisation des composants de l'UCCE tels que : Configuration des files d'attente (téléphone, chat...), Reporting SQL, Scheduling... Créer des scripts IVR, MRD, Variables d'appel...
- Résoudre les problèmes locaux et à distance pour les utilisateurs et les managers
- Escalader des problèmes au niveau supérieur (à l'intérieur d'OVHcloud)
- Vous êtes en charge de la mise en place et de la gestion du système d'information et de communication de l'entreprise.
- Vérification de l'intégrité de la plateforme
- Vérification proactive des plateformes d'enregistrement UCCE / CUCM / VERINT