Customer Success Specialist
Il y a 2 mois
Job Description
Safran Aerosystems (SAO) conçoit des solutions de haute technologie qui optimisent la performance des aéronefs et la sécurité des vols.
La division Customer Support & Services (CSS) est le réseau après-vente de SAO, acteur majeur des équipements et des systèmes embarqués pour les avions et les hélicoptères.
Rattaché(e) au service Training de la division CSS, vous êtes en charge de :
- Gérer les demandes de formation des clients, monde, CSS au travers d'un CRM
- Coordonner les sessions de formation avec les ateliers
- Tenir et piloter le planning des formations
- Gérer la relation avec les départements commerciaux
- Suivi des commandes dans l'ERP
Vous participez également à :
- La mise en place de la tarification des services proposées
- Contribuer au reporting et KPI du service
- La promotion commerciale et marketing de l'activité
- La relation avec le département légal pour l'élaboration de contrats
Job Requirements
Vous êtes issus d'une formation Bac +2/3 avec une expérience dans la gestion de relation client à l'international.
Compétences clés :
- Maîtrise d'ERP, CRM, Excel, Power BI
- Bon relationnel
- Communication
- Animation des réunions
- Sens du business / commerce
- Rigueur et organisation
Vous êtes capable de dialoguer à l'écrit et à l'oral avec un correspondant anglophone dans un environnement multiculturel.
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