Customer Success Specialist

Il y a 2 mois


Plaisir, France Safran Aerosystems Services Temps plein

Job Description

Safran Aerosystems (SAO) conçoit des solutions de haute technologie qui optimisent la performance des aéronefs et la sécurité des vols.

La division Customer Support & Services (CSS) est le réseau après-vente de SAO, acteur majeur des équipements et des systèmes embarqués pour les avions et les hélicoptères.

Rattaché(e) au service Training de la division CSS, vous êtes en charge de :
- Gérer les demandes de formation des clients, monde, CSS au travers d'un CRM
- Coordonner les sessions de formation avec les ateliers
- Tenir et piloter le planning des formations
- Gérer la relation avec les départements commerciaux
- Suivi des commandes dans l'ERP

Vous participez également à :
- La mise en place de la tarification des services proposées
- Contribuer au reporting et KPI du service
- La promotion commerciale et marketing de l'activité
- La relation avec le département légal pour l'élaboration de contrats

Job Requirements

Vous êtes issus d'une formation Bac +2/3 avec une expérience dans la gestion de relation client à l'international.

Compétences clés :
- Maîtrise d'ERP, CRM, Excel, Power BI
- Bon relationnel
- Communication
- Animation des réunions
- Sens du business / commerce
- Rigueur et organisation

Vous êtes capable de dialoguer à l'écrit et à l'oral avec un correspondant anglophone dans un environnement multiculturel.



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