Shops Manager

JOB SUMMARY

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works with managers and employees to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the retail or related professional area.

OR

• 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

• Helps to develop and implement strategic plans for the retail store operation.

• Ensures profits and losses are documented accurately.

• Monitors the inflow of ordered materials and the maintenance of current materials.

• Manages all inventory control.

• Maintains items at appropriate stock levels.

• Purchases merchandise to be used or sold by organization.

• Manages re-orders, local purchases and communication with Corporate buying staff to position shop buying strategies properly.

• Accesses all available technology, including the mainframe buying system, to ensure effective and efficient purchasing.

• Oversees store appearance, cleanliness and maintains visual merchandising standards and impact.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Properly codes and processes invoices for payment.

• Ensures all Retail employees follow cash control procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Ensures that all employees have the proper uniforms, supplies and equipment.

• Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.

Leading Discipline Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops constructive and cooperative working relationships with others, and maintains them over time.

Providing and Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

• Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Ensures employees are treated fairly and consistently.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees understand expectations and parameters.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Additional Responsibilities 

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.