Technical Lead Professional Services

il y a 1 mois

Paris, France INTERSEC Group Temps plein

Intersec is not only a fast data software vendor specializing in location intelligence, but also a human and technological adventure, driven by passionate 150 employees all over the globe who are dedicated to innovation. 

Our solutions guide governments and telcos in their data-driven revolution to build more value for society. 

Privacy by design is one of our core values, and we are proud to say that our public warning system solution covers 28% of the population in the European Union, and that our 65 clients in 45 countries leverage our instruments to locate, track, and map 850 million mobile devices 24/7. 

As a major player in the field of software solutions for public safety, our innovative products help law enforcement agencies and emergency organisations protect citizens and effectively manage critical situations. We are proud to offer cutting-edge solutions which are used in the following, use-cases : 

  • Emergency Call Location :  Our platforms ensure that the most accurate and reliable location information is reported and that no one is left behind 
  • Geolocated Alerts : We provide accurate and targeted mass communication tools to inform the public in case of emergency. 
  • Solutions for Law Enforcement: We equip law enforcement agencies with powerful tools for managing interventions, collecting evidence, and fighting crime. 
  • Civil protection solutions : In time of crisis whether facing disasters industrial or related to security our platform helps officials in saving lives by providing situational awareness, alerting communities exposed to risks and orchestrating critical communications.
  • Solutions for Law EnforcementHomeland security: as a trusted European partner, we specialize in helping law enforcement agencies (LEAs) derive actionable insights from network data, securely, responsibly, and ethically.

Responsibilities :

Ideally based in Paris, you have a key role within the Intersec Professional Services team, being the technical referent for all things deployment and integration related.

You will report directly to our VP Operations.

Providing technical leadership and support to our team of Integration Engineers worldwide (15 people on the 5 continents), you are the main point of escalation when they encounter technical issues during customer project deployment.

Passionate about making people grow, you maintain a high level of technical watch and make sure to regularly train and coach other Integration Engineers so they can adopt beneficial new technologies and standards. You also create appropriate training plans to elevate each team member's technical skills.

You are used to C-level customer facing roles and you are able to take action at every stage of a project deployment lifecycle, as well as acting as an advisor to our customers.

A week in your shoes as Integration Technical Lead will consist in:

    • Providing Technical Leadership to the Professional Services Integration Team
    • Firefighter and unblock the team whenever they get stuck with their tasks 
    • Creating best practices and strategy for Integration  
    • Reviewing Integrators work and guide them
    • Setting and monitoring Technical KPIs for the integrators and plan evaluations/trainings
    • Maintaining close working relationhip with R&D team and develop integration process for new features
    • Presenting to C-level audiences (internal and external)

Requirements

Who we’re looking for :

Technical skills

  • You have technically managed a team of bright technical individuals
  • You have a strong knowledge of Linux operations and administration
  • You have a strong knowledge of IP network principles 
  • You have a working experience in virtualized environments (Vmware, NFV cloud)
  • You are Familiar with deployments in the Kubernetes cluster
  • You have customer-facing consulting experience.
  • You are recognised for your Analytic/ Troubleshooting competences
  • You ideally have a software development background with understanding of Integration concepts
  • You are ready to take any new technology, master and explain to the team
  • You have a fair Knowledge of Ansible
  • You have a great Knowledge of Git (daily usage)
  • You have general knowledge of Networking,Load banlancers, hardware performance  
  • You have a basic Python scripting knowledge
  • Test Automation expertise an asset.
  • Good to have familiarity with the Core side of Mobile Network Operator

Soft skills

  • You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
  • Leadership qualities
  • Team spirit, good interpersonal skills
  • Excellent communication (oral and written)
  • Adaptability
  • Autonomous and able to write process documents
  • Open to international cultures and travel
  • Customer service oriented and be agile
  • Interest in innovation and computer technologies
  • Fluent in English, have basic knowledge of French.

Benefits

⚡️ Life @ Intersec

  • We're technology freaks, big data, scalability, 5G, geolocation, AI, complex app and network architecture : you name it, we're here for the challenge Intersec provides new product releases every quarter with new features and functionalities
  • We're a flexible team : we are used to flex office
  • We believe in experts communities & shared innovation : we have or own hackathons, technical blog, and best practices rdv "the show&tell"
  • This is your opportunity to join an international & multicultural company
  • We are intentional with career growth and internal mobility
  • ☑️ We value : agility, team spirit, innovation and benevolence
  • We care for our team : excellent health & pension plan, awesome location fully furnished kitchen ☕ & playroom
  • Nice benefits (based on locations) : paid-leave, gym, Swile Lunch vouchers, Company restaurant, 100% coverage of the Navigo transportation card, profit-sharing agreement
  • Additionnal 9-13 days of paid leave (RTT)
  • Support for people with disabilities and annual offer of CESU vouchers with a face value of 1000 € to our employees with the Recognition as Disabled Workers

Eager to join us ? We'd love to meet you

Please provide your resume in English.

Intersec is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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