Marketplace Assistant

Team - Ecommerce

Internship - 6 months

Start date - September

About the Team 

This role will support the marketplace team on fulfilling the vision of Pandora becoming a true omni retailer offering a connected and consistent experience cross channel in France & Spain. This role will support the roll out of new features alongside assisting in improving existing features, partnering with cross functional teams. This role will also assist with the marketplace operations working closely with external partners and cross functional teams to gain buy box through minimising unauthorised sellers and having the right inventory in place with optimal marketing support.

WHAT WILL YOU DO

Omni-channel management

Responsible for supporting day to day operations of all omni services including click and collect and endless aisle in the French & Spanish market. 

Assist in providing regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.

Participate in local a/b test initiatives to leverage the omnichannel proposition, reduce friction points in the customer journey and improve overall customer experience.

Support the roll out new omnichannel features like and stay abreast with the latest technologies to get ahead of competition in France.

Assist on customer adoption of click and collect in France, working with Retail Ops, Marketing and Ecommerce teams to drive the omni messaging to customers and increase uptake taking a customer centric approach.

Marketplace roll out & trading

France & Spain marketplace roll out, negotiation & support, working closely with external partners and cross functional teams to gain buy box through minimising unauthorised sellers and the right inventory in place with optimal marketing support. 

Provide regular updates on product performance, forecasts & commercial insights to relevant teams 

Work with marketing, merchandising and retail teams to manage marketing and product plans and agree on promotional & trading calendar. 

Responsible for range management & maintenance of the branded storefront

Work closely with internal stakeholders & partners to build & own forecasts & commercial planning. 

Work with legal & wholesale teams to manage the processes required to remove unauthorised sellers

Monitor & audit authorised & unauthorised e-tailers operating inside & outside of marketplaces 

Work with relevant sales & operations team members to ensure compliance with policies, processes etc related to service, e-tailing guidelines etc

Act as single point of contact for all French & Spanish marketplace & online wholesale enquires

MORE ABOUT YOU

Excellent communication skills, both written and verbal. 

English/French fluent, Spanish language is a plus.

Experience with omni platforms & reporting tools like Adobe Analytics, Elevate or similar. 

Experience with Mirakl

A good standard of computer literacy including the use of all Microsoft Office programs. 

Did we get your attention?

We hope that you feel confident applying, however if you have more  questions  regarding the role, please contact:

Emma O'Sullivan

Campus Specialist Western Europe

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If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site .

About Pandora

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than countries through 6, points of sale, including more than 2, concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30, people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by . The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in .

Created in , the French subsidiary directly operates over stores (CS & SIS) and its jewelry can be found in retailers in France.

For more information, visit the website or find inspiration at .

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued