QA Manager

QA Manager

Location:

Louviers, FR, 27403

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

About the role

According to the Quality Assurance strategy, the QA Manager plans, organizes, coordinates and controls all Quality Assurance activities on the site in order to achieve the objectives set in the short and medium term.

Key responsibilities include

Developing the quality strategy

Translate the Group quality strategy into a local strategy and implement it within the framework of its area of ​​responsibility Define local strategic objectives and actively participate in the implementation of the local quality strategy Ensure compliance with the Group quality strategy

Ensuring management of the quality system and customer quality monitoring

Participate in the development and implementation of a Quality Management System (guidelines, procedures and operational procedures) taking into account the Group's Quality and environmental guidelines and meeting French and European legal obligations. Support and monitor the quality system in order to obtain the necessary certifications Implement and monitor quality system improvements Guarantee the effectiveness of control procedures at all stages of product processing Guarantee the quality of services to internal and external customers according Customer and Barry Callebaut requirements Ensure compliance of applicable quality audits with certifications, lead on Customer audits and participate in carrying out audits of service providers or subcontractors Raise awareness, advise and train external companies and customers on quality issues Ensure compliance of internal rules with European agri-food regulations and take into account export requirements on products Validate specifications according to customer requirements / Group requests Carry out approval audits of subcontractors according to the program established by the Group After the audits, communicate to subcontractors about the corrective actions to be implemented and the desired improvement actions Ensure the implementation of corrective actions Manage disputes with customers

Supervising and leading the team

Participate in the recruitment of your team Conduct annual evaluation interviews Lead operational QA meetings (daily, weekly, etc.) and participate in site meetings such as (CODIR, Plantboard, etc.) Define training needs Manage the personnel administration of the team Improve service efficiency Create and monitor team performance indicators Prepare and manage the Quality budget and quality CAPEX

Communication and training 

Apply and respect the procedures and instructions transmitted by Site Management Report to Site Management any anomalies encountered Welcome a new employee or temporary worker Integrate a new employee or temporary worker Train a new employee or temporary worker

About you

Bachelor or Engineering Diploma in agri-food with at least 10 years of experience in an industrial environment

Internal knowledge : Organization procedures and knowledge of the site

Functional experience

Cocoa product and process Agri-food standards Quality legislation in force Normative standards (FSSC, etc.) HACCP methods Good Manufacturing Practices  Reactivity Rigor Analytical mind Analytical mind Communication Strength of proposal Autonomy Confidentiality Priority management Reactivity / Proactivity Interpersonal skills Knowledge SAP Excel QDS Strong command of English

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