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Slate Administrator for Enrollment
Il y a 2 mois
CATEGORY US-based, Fully remote
SUPERVISOR Director of US Admissions or any other supervisor as designated by the President
POSITION OVERVIEW
The Slate Administrator, a one-person role, and will support AUPs CRM system (Technolutions Slate) in how it relates to Admissions and Enrollment. The Slate Administrator will apply their skills as a seasoned, experienced database professional to diagnose and address issues of moderate to complex scope, deepening the capabilities of the Slate platform to meet the growing needs of Admissions.
The postholder will recommend and implement changes to database elements to assure proper hygiene and compliance with database standards; and will develop, deliver, and maintain template libraries, standard queries and on demand or custom reports within Slate.
The role requires a cross-functional and high-level oversight of enhancements to existing and new functionality. The Slate Administrator will create new initiatives that support the overall enrollment goals of the University and move the institution forward in achieving its targets.
This position is based in the United States and is fully remote.
RESPONSIBILITES
The main duties and responsibilities of the role will include, but may not be limited to:
Day-to-Day Operations (40%):
Coordination with colleagues in Admissions (Paris and US Offices) to execute all recruitment and admissions solutions through Slate, including but not limited to process, workflow, and communications designed to enroll talented and diverse students.
Daily administration and support of the Slate platform including but not limited to managing user setup, profiles and roles, permissions, customization of objects, fields, record types, page layouts, etc.
Creating reports using queries and data collected within Slate platform to support all Admissions needs, including maintaining and enhancing existing dashboards based on the needs of the users and their specific requirements.
Conducting on-going analysis of business processes, making recommendations, and delivering solutions that align with the overall goals of the unit.
Completion of all annual cycle prep work for undergraduate and graduate admissions based on required deadlines.
Participating in cross-functional teams to address complex business or systems issues as the owner of technical aspects of the platform. Interacting with stakeholder departments to streamline and curate the pre-arrival online process via Slate, acting as the primary liaison for Slate CRM and operations-related functions with all stakeholders across campus.
Serving as the primary technical liaison and Universitys project manager with integration vendors/partners.
Ensuring data integrity in core systems as well as maintaining the processes to support the quality of data.
Alignment with Strategic Initiatives (25%):
In conjunction senior colleagues, supporting the evolution of Slate to underpin all developing needs within the admissions and enrollment function.
Designing and implementing new portals for various audiences, as well as maintenance and enhancements as necessary to existing portals.
Engaging in online (Slate Festival) and in-person (Slate Summit) training with follow-up presentations and reports to all relevant colleagues.
Training and Development (15%):
Establishing and implementing processes within Slate to effectively meet program requirements and ensure the most streamlined and efficient processes to support all routes of enrollment to AUP.
Working closely with colleagues who perform various roles within Admissions to understand their needs, assess their skill level, and develop training and resources that meet various learning requirements.
Monitoring and evaluating how staff use Slate to determine how it can be used more effectively to meet business needs.
Gathering, analyzing, preparing, and summarizing recommendations of process and procedural documentation, and implementing approved changes.
Consulting with colleagues to help staff better use applications that are currently available to them.Troubleshooting (15%):
Serving as the primary liaison to our Slate vendor. Implementing and testing new functionalities as released by the vendor. Managing all updates, including patches and fixes.
Daily troubleshooting across all university units to ensure the Slate platform is correctly functioning, including the maintenance of our ticketing system.
Other duties (5%):
The post holder may additionally be involved in transversal projects the University or Department wish to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.
KNOWLEDGE AND SKILLS
Working knowledge of higher education processes to inform technology strategy.
Ability to use systems and software to gather, analyze and communicate findings.
Willingness and the ability to learn about recent technology systems and apply them to institutional processes.
Ability to effectively troubleshoot and solve technical problems that affect operations.
Ability to serve as a project management lead.
Ability to work independently and as a member of a team with varying levels of leadership on campus.
Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomatic skills.
Excellent written and verbal communication skills and the ability to communicate technical details to non- technical staff in an understandable way.
Ability to work with minimal supervision.
QUALIFICATIONS
Associates or Bachelor's degree in Computer Science, Systems Management, or Information Technology.
One to three years of experience in data or CRM systems.
Experience with Technolutions Slate and previous work experience in admissions and recruitment specifically or higher education generally preferred.
Experience with a CRM system, SQL queries, and Student Information Systems (SIS).
Proven ability to communicate and work effectively with internal and external constituents.
Proven ability to organize, manage and meet goals/project deliverables.
Demonstrated testing and test planning skills.
Exemplary written and communication skills.
Excellent analytical, troubleshooting, and problem-solving skills.
