Events Coordinator
il y a 1 mois
Job Description
JOB FUNCTIONS:
Planning
May work with highly complex or high profile groups when financial impact will be significant. Assigns all events turned over to Event Planning team. Participate actively in the catering menu development process. Lead Conference & Event Management meetings (EO, daily coordination meeting, 10-day review, room block review, etc.) in the absence of the Conference & Events Manager Responsible for turned opportunities’ function space and group room blocks. Maintains these inventories to maximize customer satisfaction and revenue opportunities. Effectively manages customer budgets to maximize revenue and meet customer needs. Champions all standards, policies and procedures (Core Deliverables, P&Ps, etc.) for the Conferences & Events team. Prepare EOs as per discussion with customers ensuring that all details are recorded to enable smooth execution of the event by the Operations team Review all EO’s prepared by direct reports to ensure conference and event details are recorded clearly. Reviews staffing levels to ensure that guest service and planning needs are met. Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures. Leads execution of activities to support the Conferences & Events strategy. Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts; communicates these (as necessary) with the appropriate hotel departments. Leads discussions to review event complexity and proactively avoid service challenges and failures. Ensures the hotel is apprised of all groups that will impact hotel operations.Guest Satisfaction
Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Sets service goals for event service supervisors and associates in order to achieve Event Planner satisfaction goals. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance. Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Attends pre-event meetings as needed to understand group needs. Understands the impact Events Planning has on the overall success of an event and manages activities to maximize customer satisfaction. Meets with event planners during post-event meetings to obtain feedback on quality of product (e.g., sleeping rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.Sales and Revenue Management
Sets and communicates specific sales goals and develops incentives within company policies to encourage goal attainment for all areas. Establishes and maintains an effective up-selling strategy to maximize revenue opportunities during the event phase. Participates in customer site inspections and assists with the sales process when necessary. Manages revenue and profitability associated with conferencing and events. Identifies and communicates revenue and profit opportunities, may be involved in developing catering menus and additional products to sell. Stays aware of market trends through active participation in regional/local catering/event management councils, reading industry magazines and trade journals and gathering competitive intelligence. Introduces new products or services to meet or exceed customer expectations, generate increased revenue and ensure competitive position in the market; negotiates competitive prices and service agreements with vendors. Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel. Attends scheduled projection meetings to anticipate long term planning needs. Sets and communicates specific sales goals and develops incentives within company policies to encourage goal attainment for Events Planning.Qualifications
Hospitality Management Diploma or Degree beneficial
Additional Information
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