Solution Specialist
il y a 1 jour
Meent is assisting Platinium Group in recruiting a Solution Specialist for a full-time permanent role.
PLATINIUM GROUP provides organizers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues. We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.
Join us and be part of a forward-thinking organization where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.
Role
PLATINIUM GROUP provides organizers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues. We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.
Join us and be part of a forward-thinking organization where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.
As part of the team, you will actively participate in the management of this Key account. This includes, but is not limited to, the following missions:
- Build and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features
- Conduct thorough assessments of client needs, understanding their challenges, objectives, and constraints.
- Regularly gather insights from clients and internal teams to identify areas of improvement
- Develop and propose customized approaches that leverage existing features, products or services to meet client requirements effectively
- Work closely with cross-functional teams, including Account Management, Engineering and Product, to ensure seamless solution delivery and implementation
- Manage projects that are dedicated to the client, including coordination of internal and external stakeholders, applying strong governance and ensuring that deadlines are met
- Coordinate and lead the UAT sessions when new features are implemented for the client
- Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions
- Create and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions
- Onsite operations support
- A bachelor's degree in business, technology, engineering, or a related field is required
- 4 – 5 years of experience in the Ticketing industry with a strong understanding of the operational challenges, trends, products, and services and the ability to quickly grasp technical concepts
- Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration
- Proven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effectively deep IT solution analysis
- A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations
- Strong Knowledge of modelization (UML, Merise, …) and flow and state diagrams
- Knowledge of relational database, including ability to query a DB
- Knowledge of APIs, including ability to test and debug using tools like Postman recommended
- Strategic and analytical thinker
- Fluency in English
- Location : Monaco / Turin / Milan
- Salary : Depending on profile & experience
Committed to seeking all talents, Meent promotes equality. All applications will be considered regardless of race, color, religion, sex, age, national origin, disability, or genetic data.
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